Account Executive - Sales & Service

The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.

Essential Job Duties

The Account Executive - Sales and Service will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations.

Responsibilities include, but are not limited to:

• Daily account management of approximately 1500 current ticket holders and donors.

• As directed by the Director of Ticket Sales & Services, responsible for selling tickets for football, men's and women's basketball, baseball, and other Olympic sports.

• Meet and exceed monthly and yearly renewal and sales goals.

• Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.

• Responsible for making a minimum of 70 outbound calls per day.

• Generate new business through growth and upgrading of existing accounts as well as seeking out referrals from current account holders.

• Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes.

• Assist in developing and executing customized service and touch point programs for accounts.

• Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.

• Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.

• Work home athletic events, as assigned by Manager of Services and Retention.

• Readiness to be a steward of NC State Athletics in person at events and appointments.

Other Responsibilities

• Perform other duties as assigned by the Director of Ticket Sales and Administration

Qualifications

Minimum Experience/Education

Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Other Required Qualifications

• Ticket sales experience.

• Genuine desire to help others and assist NC State Athletics in achieving department goals.

• Computer proficient (Microsoft Word, Excel, etc.) and detail oriented.

• Ability to be a team player and collaborate with other team members.

• High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans.

• Willingness to learn and adapt to new ideas presented by other department members.

• Ability to identify problems and develop potential solutions, as needed.

• Position requires non-traditional work hours, including nights, weekends, and holidays.

Preferred Qualifications

• Experience using Paciolan and Salesforce CRM

Required License or Certification

N/A

Valid NC Driver's License required No Commercial Driver's License Required? No