Job Title: Account Executive, Renewals (Level I): HR Level "I"
Department: Personal Lines - Aircraft
Reports to: Vice President
FLSA Status: Exempt
Job Code: PL12AEXE
Summary Responsible for renewal sales and retention of existing aircraft insurance customers by quoting, selling, writing, and servicing personal aircraft insurance for aircraft owners in a fast-paced, high volume inbound insurance sales call center.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Primary focus is retention of existing customers.
Must interact with underwriters at multiple insurance companies by phone and email to obtain insurance quotes, issue renewal policies and service existing policies.
Outbound efforts include contacting customers to gather additional information, responding to internet requests for quotes and service, and following up on quoted-but-not-renewed customers.
Service inquiries include answering customer questions, researching, and resolving billing issues, making policy changes and correcting company records.
Explain insurance coverages and offer insurance advice to prospective and existing customers.
Responsible for meeting individual and team monthly sales, service and quality goals while working in a team environment.
Working as a team player, acting as back up for the New Business and Non-Owned department as needed.