At Korn Ferry, we grasp every opportunity to surprise others and ourselves by going beyond expectations to deliver a bit extra. We call it exceeding potential. To inspire and excite people, teams, even entire organizations. To bring companies' strategies to life. To unite boardrooms and workforces. To unlock potential, realize ambitions, and change lives. Together, we are smarter. Together we are stronger. Together, we are more than.
Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.
Our 7,500 colleagues serve clients in more than 50 countries. We offer five core solutions.
Assessment and Succession
Rewards and Benefits
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The role as the Sr. Client Relationship Manager will be to plan & implement sales to specific, very major accounts of high strategic importance where cultivating relationships, identifying opportunities and account management skills are critical. The Sr. Client Relationship Manager is seen as being a unique authority in a specific area of work and is visible and influential across the business.
Specific to this level
Call on companies in our target market to introduce those companies to Korn Ferry products and solution offerings
Maintains and expands long term relationships for the purpose of generating renewal and yield/cross-sell business.
Identifies opportunities, including leveraging existing contacts and generating leads in complex buying situations.
Liaises closely with regional/local account managers and develops relevant networks of senior stakeholders
Prepares complex proposals and solutions that require creativity, entrepreneurialism and specialist knowledge
Executes a marketing plan for a particular product, service or specialty area while working within established marketing systems
Provides input into the development of procedures for an area within the organisation, then monitors the implementation of those procedures.
Analyses specified problems and issues to find the best technical and/or professional solutions
May manage a small sub-sector and be accountable for the creation and delivery of a specific sales growth plan
Core to all levels
Responds in an appropriate and timely way to client needs
Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers
Tracks and updates client information and opportunities in customer relationship management systems
Engage with manager regularly to discuss pre-sale activity levels, new results, future meetings, pipeline, approaches to be successful, and technical/account management support needed to assist in sale
Prepares presentations, proposals and sales contracts
Communicates new product and service opportunities, special developments, information, or feedback gathered through field activity
Provides accurate pipelines and forecasts
Complies with contracting and account administration processes to ensure that contractual, legal and invoicing requirements are met and high levels of efficiency maintained.
Skills & Experience
Essential: Will typically have around 5-7 years' experience in Account Management, New Business Development including working with Major/ Complex accounts, consultative sales of HR/ Human Capital Management Solutions
Essential: Strong functional experience in Talent Management, Talent Assessments within a Human Resources capacity
Essential: Proven experience of Managing a National Sales team
Deep expertise in at least one KF area, as well as understanding of broader KF offerings
Demonstrates strong learning orientation and intellectual curiosity
Will regularly present at forums and write about a specialist area
Looks for ways to help their teams be successful
Serves as a technical resource to others within area of expertise
Known for producing high quality, timely work that meets or exceeds client expectations
Competent in multiple solution areas, and may have expertise beyond one solution area
Korn Ferry is an Equal Employment Opportunity/Affirmative Action Employer - Minority/Female/Disability/ Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.