At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
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World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Responsible for the overall satisfaction of their assigned customer base as well as assisting with and planning trips for general clientele. Under general direction, maximize international trip support service and customer relations with new and existing clients, providing superior customer service and communicating all of Colt's products and services to Colt's existing or new customers.
Primary point of contact for an assigned base of top operations accounts
Providing an unsurpassed level of service to all clients
Disseminating specific client requirements to all operational staff
Establish and maintain a close rapport with their client base
Responsible for the Quality assurance of all their clients' trips
Travelling to meet with their clients on request of management or the client.
Preparing and leading presentations for clients on demand
After hours and weekend support of their client base when required
Ensuring after hours staff is aware of all urgent requirements for assigned client trips during off hours
Must have a firm knowledge of WFS/Colt's products and services and be able to effectively market them to customers
Able to provide expert level of support and consultation to Colt customers and operations staff.
Will market, communicate, and sell all of Colt's products and services to existing and prospective Colt customers
Directing the work of the operational support staff after hours and weekends
Performs other duties as may be assigned by management
Helps other employees to accomplish Colt company goals
Working Hours: as determined by the Sr Director Global Operations
Bachelor's degree preferred, but not required.
3-5 years' experience in business aviation/aviation industry and/or equivalent combination of training and or work.
Experience working in a global environment.
Knowledge of all Operations positions, Flight Planning, and Meteorology.
The ability to act as the Senior Coordinator for a specific region, establish client relationships, and have an understanding of Operations product offerings.
Ability to act in situations with confidence, assertiveness, tact, and diplomacy
Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems
Ability to maintain a professional demeanor in stressful situations and negotiations
Ability to partner with other departments and interact effectively with employees at all levels of the organization
Significant - Frequent travel on short notice; travel is an integral part of successful job performance; may be required to travel to remote or hazardous locations.
Why work for World Fuel Services Corp.?
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
Discounts on certain products and services
We Care Benefits such as casual environment and dress, employee referral program, wellness program, company sponsored events, and more
YOUR CAREER THRIVES HERE!
WFS is an equal opportunity employer committed to a diverse and inclusive workplace.
World Fuel Services Corporation