Account Executive - Group Sales - Panthers

Position: Group Sales Account Executive

Department: Ticket Sales & Services

Reporting Relationship: Reports to the Group Sales Manager

Status: Full-Time (Exempt)

Compensation: Base salary plus commission

Primary Responsibilities:

• Drive revenue for Carolina Panthers Ticket Sales through various Group Ticket initiatives.

• Execute group experience ideas and programs, including planning and executing events or theme nights for companies, community groups, themes, youth football teams, etc.

• Produce a high volume of outbound calls to communicate group ticket opportunities.

• Provide solutions to prospects considering a group outing with a persistent and positive attitude.

• Generate sales through cold calling, referral gathering, networking, and appointment setting.

• Develop and maintain relationships with B2B and B2C buyers and organizations.

Sales & Service Responsibilities:

• Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow ups, etc.

• Update customer records in CRM to document all appropriate details and information

• Work with Ticket Operations to ensure all accounts are up-to-date on ticket delivery, payment, etc.

• Assist in contacting current customers to generate sales and increase retention as well as locate incremental revenue opportunities

Additional Responsibilities:

• Assist in the overall success & meeting goals of the sales area of the Ticket Office

• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.

• Administrative duties including filing, answering phones, and providing support to other departments as needed

• Other duties as assigned by department leadership

Minimum Qualifications:

• At least one (1) year of ticket sales experience at the collegiate or professional level

• Must be flexible and available to work evenings and/or weekends, nights, and holidays

• Must pass pre-employment screens

Preferred Qualifications

• Experience with Microsoft Dynamics CRM and Archtics ticketing system

Essential Functions

• Excellent organizational skills and attention to detail

• Strong verbal and written communication skills with a focus on motivating and innovating

• Works well under pressure while maintaining a positive attitude

• Must be a team player, reliable, and dependable

• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment

• Must maintain complete confidentiality of privileged, and/or sensitive information

• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand

• Must be able to multi-task while managing time successfully

Physical Requirements

• Sitting at desk and computer for long periods of time

• Standing for extended periods of time

• Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

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• 800 S Mint St, Charlotte, NC 28202, USA