Account Executive (Position can be located in Tampa, Atlanta or Charlotte)
An overview of your job role:
As a Healthcare Management Integrator, EBMS is a trailblazer in health risk management. EBMS' focus on reducing healthcare cost, making the journey easier, and improving the patient experience means that we offer solutions beyond core claims administration for our clients and members. Our unique model offers access to care and coordination of care to keep members healthier and eliminate traditional barriers to care.
This position is responsible for retaining, growing, and managing all aspects of the client relationship. This includes serving as a trusted strategic benefit plan consultant to the client. It also requires coordinating all internal support services in order to achieve successful implementation and ongoing client satisfaction. This position serves all assigned clients by acting as a liaison between EBMS staff, clients, brokers and vendors. Additional responsibilities include supervising Strategic Account Managers. This position actively participates in service and quality assurance initiatives to assure high quality service. This position maintains a comprehensive understanding of the client benefit plan under their scope of responsibility.
A detailed look at your job responsibilities:
Develop, manage, and grow client relationships.
Accountable for overall administration of client's plan.
Strategically plan and meet with brokers, clients, and vendors on a quarterly basis to identify trends and offer value-added solutions.
Coordinates meetings with clients.
Determines agenda based on overall strategic goals.
Travels to client's site for meetings.
Actively participates in RFP process.
Coordinate implementation of new clients.
Coordinates meetings with clients, presents value-added agenda, report summarized content to director and others assigned.
Develop and maintain a knowledge base of assigned client and the client benefit plan, beyond traditional healthcare focused information and knowledge.
Creates comprehensive and on-going client/ member education programs and marketing tools.
Participates in health fairs, conducts on-site presentations, and directs employee enrollment meetings.
Conducts client surveys.
Respond timely and effectively to client inquiries.
Analyzes monthly financial and operational reports for key indicator.
Recommends appropriate strategic plans to assist in managing client's plan.
Acts as a liaison between departments, vendors and clients to ensure client's needs are met.
Generate, trend and deliver reports accurately and timely.
Actively facilitates/participates in client benefit plan committee meetings as assigned.
Supervises Strategic Account Managers
Oversees and assists Strategic Account Manager's participate in new group presentations and implementation process.
Oversees and assists Strategic Account Managers preparation of renewals, tracks the receipt of necessary renewal documentation from clients and ensures finalization of renewals.
Conduct regular performance evaluation of employee and provides ongoing feedback and coaching as necessary to achieve service, quality and production goals.
Addresses and counsels employees on behavioral or performance problems and implements corrective action and follow-up as necessary.
Explains and administers company policies.
Distributes and monitors departmental work assignments to ensure adequate coverage to meet quality and service levels. Provides additional support when necessary.
Implement and oversees new and ongoing training.
Appropriately shares pertinent department and company information with staff in a timely manner.
Coordinates/facilitates and actively participates in departmental meetings.
Acts as a role model in demonstrating the core values in customer service delivery.
Provides timely and thorough follow up with, internal and external customers.
Appropriately escalates client concerns.
Ensures team compliance with service standards
Serves on committees, work groups, and/or process improvement teams, as assigned, to assist in improving quality/customer satisfaction.
Recognizes and alerts appropriate supervisor of trends within their scope of responsibility that fall outside of quality parameters.
Performs quality self-monitoring in order to develop and execute plans to meet established goals.
Provides ongoing feedback to help optimize quality performance.
Collaborates with others and cross-departmentally to improve or streamline procedures.
Remains current on industry trends and looks for new data sources.
Develops new or improves current internal processes to improve quality. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his/her supervisor
Bachelor degree in Business, Management or related field Or High School diploma and equivalent five years' experience in related field.
Previous experience working with health benefit plans (TPA and/or Carrier) required.
Previous working with self-funded plans strongly preferred.
Working knowledge of computer software including but not limited to Microsoft Office products.
Demonstrated organizational skills, problem-solving, analytical skills and detail oriented.
Strong written and oral communication skills and presentation skills
Must have a valid driver's license and proof of automobile insurance
Must obtain Life and Disability Producer's License within six months of completing probationary period.
Travel away from home is required.
Physical Demands & Working Conditions:
Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking, and stooping, kneeling, crouching, or crawling is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus. Driving is required.