Account Executive, Delta Private Jets

CAE Erlanger , KY 41018

Posted 4 months ago

CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. Backed by a 70-year record of industry firsts, we continue to help define global training standards with our innovative virtual-to-live training solutions to make flying safer, maintain defence force readiness and enhance patient safety. We have the broadest global presence in the industry, with 8,000 employees, 160 sites and training locations in over 35 countries. Each year, we train more than 120,000 civil and defence crewmembers and thousands of healthcare professionals worldwide. www.cae.com

Account Executive, Delta Private Jets

Position Type:

Regular

Role and Responsibilities

CAE-DPJ ACCOUNT EXECUTIVE

General Summary

Maintain the relationship between CAE and its partner Delta Private Jets (DPJ) to deliver quality service and ensure schedules meet the needs of the partnership. Coordinate and schedule required crew member training events per the requirements of the Training Coordinator Supervisor and DPJ agreement with CAE. Ensure all crewmember training records are complete, accurate, and processed according to the database management requirements. In this role, the CAE-DPJ ACCOUNT EXECUTIVE will build client intimacy by ensuring a positive client training experience.

Responsibilities will include, but are not limited to

  • Positive customer relationship

Responding to the client with a confident and timely solution being creative to avoid conflicts and ensure a seamless training experience from booking to course completion

  • Working with leadership and team members to mitigate any possible negative impact on the client

  • Being proactive by anticipating training needs of the client by making the best decisions to ensure proper revenue mix, customer needs and instructor availability

New customer onboarding

  • Clear communication on customer expectations with the Regional Sales Manager, Training Managers, Regulatory and other necessary departments

Client intimacy

  • Proactively retaining customers by utilizing the retention process

  • Ensuring proper customer touchpoints are met between training events

  • Coordinate and ensure all client issues are addressed and resolved

  • Specific Delta Private Jets responsibilities

Schedule crew member training facilities based on training needs defined by the Training Department or Pilot Recruiting Department as necessary

  • Schedule specialty curriculum training for crew members as required by the DPJ Training and Flight Operations Manual

  • Coordinate travel logistics and changes as scheduling and operational needs dictate

  • Prepare and issue each training center authorization (TCA) for all Part 135 training to ensure training occurs in accordance with the DPJ Training Manual and applicable Safety Department recommendations. Review crew member records and process complete records within appropriate database locations

  • Maintain list of approved Training Center instructors. Coordinate with the DPJ Manager of Training to approve and/or modify the approved instructors within Training Center programs. Maintain list of approved Training Center Evaluators. Coordinate with the DPJ Training Coordinator Supervisor to approve and/or modify the approved Evaluators within Training Center programs

  • Assist with coordinating the addition of new training programs to Ops Specs

  • Perform other duties and/or special projects as assigned by the Manager of Training, or higher authority

  • Responsible for Computer Based Training (CBT) course records and notifications

  • Notify CAE that one or more Management Training Events have been scheduled prior to the Managers arrival date for training

Qualifications

  • Associate's Degree Bachelor degree in job-related field

  • Minimum of 2 to 5 years of sales and/or customer service experience

  • Salesforce

  • Account management experience

  • Have a working knowledge of training manuals and/or FAA regulations that apply to flight crew training

  • Excellent written and verbal communication skills

  • Proficient in Microsoft Word, Excel, PowerPoint. Adobe suite experience a plus

  • Ability to perform and shift priorities in a busy and deadline-oriented environment

Working Conditions

  • May be required to work some weekends and holidays

  • Attention to detail, great communication skills, problem solving

  • Constant sitting

Accessibility

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail sfhr@cae.com or call: 972-456-8347. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding your legal rights and protections, please click the link below to download and view the attachments in English/Spanish.

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

CAE is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.

The masculine gender is used throughout this job description solely to make the text easier to read and therefore applies to both men and women.


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Account Executive, Delta Private Jets

CAE