Aon is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting. We integrate customized services, leverage expertise across industries and apply business knowledge to our clients' strategic goals. Aon helps clients anticipate how change intersects with opportunity. Each of our clients has unique business needs, so we have developed expertise for a complete range of business processes, products and industries. Aon's account and relationship managers form a comprehensive perspective of our clients' organizations, matching our expertise to their business strategy.
We have an exciting opportunity for a Senior Account Executive I supporting a heterogenous group captive brokerage account within our Chicago office.
This account is a group heterogeneous casualty captive consisting of approximately 370 member companies throughout the US.
A leader who is responsible for the day to-day account management of Aon's relationships with assigned clients within the captive membership as their primary role. Leads client service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation and reporting, promotes the value Aon delivers to clients. We will identify specific industry expertise verticals within the account team (e.g. Construction, manufacturing, distribution, etc.)
Role and Responsibilities
Retains and grows Aon's business by cultivating relationships with executive client decision-makers in client organization as well as with day to day client contacts. Facilitates critical relationships between clients, Commercial Risk solutions and insurers.
Provide broking status and continuous support and service to clients during entire broking process and entire period of engagement by client (this is a continuous process)
Demonstrate ability with all elements of client presentations including technical writing and verbal presentation skills.
Utilize effective negotiation skills.
Develops and manages the implementation of Client Promise Plans for each client, including a specific business plan aimed at Commercial Risk revenue growth. Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Project manages all Aon and industry- related resources to achieve client objectives. Leads stewardship planning and delivery which is also the Client Promise Review.
Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the Client Promise Plan. Negotiates Aon compensation for services, whether fee or commission-based (except for commission/revenue that is derived from primary casualty insurance placed in the captive). Ensures that the full value of involved ARS specialists and practice groups is promoted.
Sells value driven suite of services and solutions to targeted prospects, including health and benefits. Must be able to interact with C-Suite level. Recognizes and promotes cross-sales opportunities.
Ensures that team members meet their responsibilities and seeks changes in team composition as appropriate.
Educates clients in risk management, risk transfer, market issues, and relevant trends. Serves as a trusted business advisor on all pertinent issues; monitors client satisfaction; reports and resolves client issues and concerns and reviews client expectations to ensure relationship is morally acceptable and beneficial. Engages appropriate Aon resources to support clients in unusual circumstances such as large claims, etc.
Drives the renewal process, assembling the appropriate team to develop and implement the client- specific renewal strategy. Coordinates with Brokers in the development and delivery of renewal strategies. Assigns appropriate processes to Aon Client Services (ACS) if applicable.
Directly and by teaming with Producers, actively drives client penetration and new business with existing and potential new customers through the introduction of products, services, lines of business and industry expertise. Follows the Discovery Process of Client Promise to identify each client's needs and develops a Client Promise Plan to help clients achieve their goals and objectives. Serves as a resource of industry, product or market area expertise to internal and external clients.
Possesses strong influence across the Aon organization to align resources across geographic (including international), functional and business unit boundaries to best serve clients. Defines interdependent responses to opportunities to grow the business.
Manages input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections. Ensures that account data supports the integrity of company accounting and tracking systems. Manages expenses.
Ensures operational excellence, including adherence to service management requirements (e.g. Transparency & Disclosure, Aon Compliance requirement, Client Promise Methodology). Uses Aon tools and implements processes including, but not limited to GRIP, Client Promise Survey, Knowledge Exchange, Aon Value Exchange, Time Tracking, Salesforce.com, Jeopardy Reporting, etc.
Travels for client visits and perform Client Promise and Stewardship reviews, as necessary.
Performs related duties as assigned.
Bachelor's Degree or equivalent, with Risk and Insurance Management and Business related curriculum preferred
At least 10 years of appropriate insurance experience, coupled with project and account team management experience, excellent negotiation skills.
In-depth working knowledge of the insurance business and the assigned clients' needs as well as all major lines of business.
Proficiency in PC office products such as Word, Excel, PowerPoint, and Outlook is required.
Strong negotiation skills.
Evidence of ability to become proficient in the use of Aon specific software tools.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Job number: 2018-25614
Category: Account Management / Brokerage / Insurance
Location: United States, IL, Chicago