Account Executive - Customer Service

Overview

For 140 years, A.W. Chesterton has been an innovator and a knowledge provider for our industrial partners around the globe. From our ground-breaking split seal technologies, to our cutting-edge packing and lubricant solutions, we are continually focused on new ways to bring solutions to our customers, while also celebrating our own rich history and our unique place in the sealing industry.

Our benefits offering include:

• "Work Today, get paid tomorrow" - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!

• Chesterton Student Loan Repayment Program

• BCBS Medical Coverage

• Delta Dental

• 401K savings plan with a Chesterton contribution

• PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes

• Vision insurance

• Tuition Reimbursement

• Short-term disability and long-term disability insurance

• HSA & FSA options to cover additional medical costs

• Parental leave for moms and dads to be

• Hiring referral bonuses (up to $3,000 for select roles)

• A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!

This job can be described as:

Responsible for providing an exceptional customer experience while supporting customer requests for orders, quotes, and resolutions. Is involved in every facet of our business as it relates to sales, shipping, order entry, billing, credits, as well as subdivisions of manufacturing and engineering, information technology, quality and environmental. This position requires extensive communication between distributors, customers, and end-users around the world. The position requires good communication, teamwork, detail orientation and organizational skills.

Job Model: Hybrid

Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.

A typical day at work would include:

• Provides support for all types of requests (Quotes, Orders, Information and Resolution).

• Communicates with customers and end-users to support requests.

• Provides quotes, special pricing, logistical information, and other information as requested by customers.

• Acts as the voice of Chesterton to provide request related information from other departments.

• Processes customer requests using Chesterton operating systems.

• Reviews all work for accuracy.

• Works under general direction. Must be capable of working independently, and with the team.

• Must possess the ability to continuously learn and apply new information.

• Ability to provide solutions to a variety of problems ranging in complexity.

• Ability to leverage resources while managing the demands of internal/external customers.

• Involved in multiple facets of the business.

• Must be a professional and effective communicator.

• Ability to work under pressure and simultaneously manage multiple demands.

• Ability to adapt to changes in territories, customer specific requirements, company policies and procedures.

Experience you need coming into this job:

• College degree or equivalent

• One year related experience preferred.

• Experience in customer service, manufacturing, and/or business environments desirable.

• Foreign language skills desirable.

• Strong commitment and understanding of customer service.

• Good communication skills.

• Accurate with all facets of your work.

• Ability to learn, demonstrate understanding, apply knowledge into practice and adapt to changes.

• Proficient in the use of computers and navigation of software programs.

• Ability to quickly manage your workload.

• Be a champion for the company brand and initiatives.

• Ability to work under pressure and deliver results (even in tough situations).

• Works well with a diverse group of people.

• Comfortable with complexity.

• Enjoys finding solutions to tough problems and is highly curious.

• Must be capable of representing the company at corporate events.

• Must be capable of becoming knowledgeable about our product lines.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear and reach with hands and arms. Specific vision abilities required by this job include close vision. Moderate noise (i.e.; computer printers, traffic) exists daily in the work environment.

Disclaimer:

A.W. CHESTERTON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Targeted pay range: $22.00/hr. - $24.00/hr.

Chesterton is committed to paying all its employees in a fair and equitable manner. The pay range associated with this position ($22.00/hr. - $24.00/hr. DOE) is Chesterton's good-faith salary estimate for the presently available position. Please note that the final salary offered for any position will be based on many factors, including but not limited to: candidate qualifications such as education and experience, internal equity, geographical location, and budget. Please note, it is not the company's usual practice to hire near or at the top of a pay range for any position that is available.

All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance requirements.

Chesterton is an equal opportunity employer M/F/V/D

#LI-DNI