Account Executive 3

Description

Position at Matson Navigation Company, Inc

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role

The Account Manager III position acts as Matson's primary liaison to assigned sales accounts in the Domestic Offshore trades. Partner with assigned customers to build relationships and problem solve in order increase freight volume, revenue, and yield in support of Matson's financial goals. Gather customer and business segment intelligence for tactical planning to continue market growth. Interface with all corporate departments as a customer advocate to ensure superior service and value are offered in order to meet corporate and regional goals, while representing the Company according to our standard of ethics.

What you'll do:

• Represent Matson as primary point of contact for assigned accounts. Includes making personal visits, phone calls, and other regularly scheduled and ad hoc contact.

• Respond in a timely manner to resolve customer inquiries and concerns, including but not limited to billing, freight tracking, equipment, and collection issues.

• Liaison with other Matson departments and organizations to ensure satisfactory resolution to customer issues and inquiries.

• Develop a deep understanding of our customers and market segments to identify opportunities for growth in all Matson services.

• Develop relationships at all levels within customer organizations; from the dock supervisor to the CEO and including customer trucking vendors. Understand our customer's freight needs in order to develop specific transportation solutions using Matson's wide range of services.

• Develop internal relationships within all key Matson departments to enable responsiveness as customer advocate.

• Develop in-depth tariff knowledge in order to facilitate customer pricing requests and quotes while working within regulatory and company rules and requirements.

• Provide analysis and recommendations to Matson pricing and sales management for review and implementation. Review competitive filings and act on opportunities they may represent.

• Provide market and customer insight to Regional Sales Director, market planning, pricing, and operations departments to improve business efficiency and service offerings.

• Complete weekly and as needed activity reports to Regional Sales Director. May include annual or weekly reports as well as service failure incident reports, sales call planning reports.

• Meet or exceed annual goals established between Regional Sales Director and Account Executive based on the current Operating Plan.

• Manage individual budget to include business meals and entertainment, in accordance with established guidelines.

• Always represent Matson with the highest ethical standards.

You have these skills:

• Fluency in Excel

• Fluency in Word, PowerPoint

• Basic knowledge of cloud-based apps:

• Tableau

• Workday

And these qualifications:

• Bachelor's degree or equivalent work experience.

• 5-10 years sales experience with a heavy emphasis on customer relationship management.

• Understanding of Matson's businesses, services, and competitive strategies.

• Excellent communication skills, both written and verbal.

• Good presentation skills.

• Ability to build rapport and trust with customers.

• Demonstrated follow-through and detail orientation.

The annual salary range for this position in California is $96,000 - $130,560. The salary offered will depend upon qualifications and other operational considerations.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

#MI

Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.

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