Account Engineering Assistant

Account Engineering Assistant

Administrative Job ID 2024-14673 Primary Location: Frisco, Texas 06/22/2024 Hiring Range: $21.39 - $38.32

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FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. AFM is a strategic member of the FM Global Group.

We have an exciting opportunity for a Account Engineering Assistant to join the Account Engineering team in the Renewables business unit, supporting our high challenge book of business. This position will assist Account Engineers (AEs) in improving their time with our clients by absorbing administrative tasks and developing trusting relationships with the Renewables Engineering Manager, AEs, and clients and brokers. Incumbent demonstrates sophisticated knowledge of FM Global's engineering products and services and has mastered corporate business systems, applications, and concepts used in engineering.

You will take ownership of requesting location engineering inspections, assisting with the tracking of risk improvement recommendations, issuing risk reports, and delivering outstanding service to clients and brokers in coordination with the Account Engineers and other team members. The incumbent has the ability, experience, and expertise to interpret and communicate AE data to help achieve departmental AE objectives and develop presentations for the CST's usage. Incumbents interact with clients and brokers daily; vital customer service, problem-solving skills and leadership skills are required.

• Reviews processes and proposes efficiency improvement solutions. Provides guidance and technical expertise to the Client Servicing teams on the current processing requirements and is the liaison with internal offices worldwide to deliver accurate and timely service on accounts to achieve company and operational objectives. Maintains/imparts diverse knowledge of all protocols related to global products and services.

• Supports operation and account level risk improvement objectives by identifying risk improvement opportunities, following up with clients and field engineering, tracking and updating risk improvement recommendations responses from clients and field engineering in Global Portal and Risk Console, and setting a new revised follow up schedule. This is done with some input from the AE.

• Contributes to and supports the strategic vision of the AE, by developing various reports and presentations for usage by AE and AM. Generate and apply company canned reports to provide information to internal and external clients; including gathering, coordinating materials needed by AEs for account reviews.

• Ensures the timely delivery of engineering services and products to our clients at new and existing locations, which includes indexing locations, ensuring there is a local contact to schedule visits, maintaining servicing, following up with client or field operations as necessary while ensuring the risk report is transmitted utilizing the correct document distribution and configuration. Report transmittal distribution accuracy will be achieved by leading, at the direction of the AE, interpersonal, contact and document distribution information. Identifies and suggests appropriate report configurations based on clients' needs.

• Ensuring internal and external clients receive a timely response to inquiries by responding on behalf of the Account Executive appropriate personnel within established time frames.

• Supports Renewables business unit on special assignments as requested.

• Communicate and educate clients on resources (ex. Global Portal, publications, client training, client videos).

• College degree or equivalent experience

• 2+ years' experience supporting a work group or manager.

• Project coordination experience preferred.

• Excellent communication and interpersonal skills.

• Strong leadership skills, time management, organization, prioritization, problem solving, and project coordination.

• Superior presentation and technical skills, especially Microsoft Office applications including, but not limited to, Outlook, PowerPoint, Word and Excel.

• Customer oriented and able to work well in teams, as well as the ability to adapt and understand cultural differences.

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global's comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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