Account Engagement Specialist

Department Of Population Medicine Wellesley , MA 02482

Posted 3 months ago

Are you interested in becoming part of a dynamic team that is looking to innovate and improve?

Would you like to work for a company that has been rated by the BBJ (15 yrs) as one of the best places to work?

Do you want to be part of a company that is committed to giving back to the community?

Harvard Pilgrim Health Care is currently seeking highly motivated individuals to join our organization as Account Engagement Specialists. The Account Engagement Specialist is responsible for examining account specific analytics to determine account engagement and partnering with Account Executives to identify engagement strategies for Key Accounts and Municipal Accounts.

WHAT YOU WILL BE DOING:

  • Examine account-specific analytics to determine current account engagement level and recommend engagement initiatives to the Account Executive. Be a bridge between Informatics and Account Management to identify additional account analytics that will drive engagement and ensure retention.

  • Work collaboratively with Account Executives to prepare for quarterly and annual meetings with Key Accounts and Municipal Accounts. Join the Account Executives in external meetings when appropriate.

  • Develop & nurture relationships with Key Account contacts to become point of contact for day to day service issues.

  • Develop expertise about assigned Key Accounts and resolve escalated issues in partnership with the Account Executive

  • Gain deep knowledge of Harvard Pilgrim products and services to recommend account engagement initiatives.

  • Perform out-of-the-box thinking, collaborate with others, and make a difference every day!

  • Other duties and projects as assigned.

WHAT YOU NEED:

  • College degree or equivalent experience; 3 years of experience in the health care industry

  • Analytical skills; ability to interpret data and make recommendations

  • Understanding of health insurance and health plan offerings

  • Strong communication skills; ability to influence through communication

  • Resilient, collaborative, flexible, innovative.

WHAT MAKES US STAND OUT:

  • Work-Life-Flexibility

  • Paid volunteer time off (up to 3 days annually)

  • Open Time Off

  • Annual Mini-Grant of $500 donated to a non-profit organization of the employee's choice

  • Educational Reimbursement

Working Environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.


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Account Engagement Specialist

Department Of Population Medicine