Velir is an established mid-sized agency with a top-tier portfolio of clients, ranging from the world's largest non-profits to Fortune 500 brands. We pride ourselves on our people-first culture and a low-ego workplace that embraces experimentation, collaboration and continuous improvement. We have a fun office environment located in Davis Square (Somerville, MA) and offer competitive pay and excellent benefits.
The Client Services team is essential to the health and growth of our business. They have a keen understanding of the verticals and technologies that Velir specializes in, are excellent relationship and project managers, and possess outstanding communication skills. Whether writing a scope, facilitating a client workshop or ensuring the flawless execution of a cutting-edge digital experience, folks in Client Services are curious, adaptable and adept at spotting opportunities to make it all better.
Account Directors are responsible for overall client satisfaction. They establish, maintain, and grow client relationships, understand the industry verticals that our clients operate in (as well as their political realities) inside and out, and are dynamic, effective team leaders who naturally engender trust and motivate others.
Possess a deep knowledge about our clients' business, hierarchy and customers
Cultivate and nurture client relationships at every level
Act as the voice of the client/brand ambassador for the cross-functional team; actively participate in strategy development for all projects
Lead client meetings and workshops and present agency work confidently and persuasively
Review all client-facing deliverables and ensure they are of the highest quality and meet/exceed expectations prior to client reviews
Ensure favorable scope and terms of contracts for all portfolio accounts, actively negotiating when necessary
Partner with Digital Producers to ensure on-time and on-budget delivery of active work and on the estimation and proposal process for new contracts
Informed by a thorough understanding of clients' needs and business objectives as well as Velir's service offerings, identify and sell through new opportunities within assigned portfolio
Contribute to New Business as needed-RFP/RFI responses, stand ups and case studies
Create and maintain account plans within assigned portfolio, emphasizing high-growth prospects, specific target accounts, and categories for development
Partner with Digital Producers, Finance and senior leadership to maintain financial health of assigned portfolio on an ongoing basis as well as roadmap and forecast revenue
Serve as an escalation point for project and client teams
Act as a mentor for and possibly manager of junior staff
Skills & Qualifications
Education & Experience:
6+ years in the digital agency industry or related experience in developing interactive projects and managing client work
Demonstrated experience running medium to large engagements
Experience with various projects types including: full life-cycle web CMS development, web design and agile
Understanding of strategy, design, and web development technologies
Proven experience navigating difficult political environments
Ability to define solutions that will generate measurable results for the client
Developing negotiation skills with a strong aptitude for growth
Excellent leadership and communication skills
Solid understanding of project management, work flow and infrastructure
Knowledge of quality assurance process is required.
Financial acumen and advanced insight into business processes
Bachelor's degree or equivalent required
Frequent sitting at a desk performing work on a computer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Regular domestic travel will be required
Core Company Values
At this time, Velir does not sponsor candidates and unfortunately cannot accept those on OPT or CPT.