Account Director

Targetbase Raleigh , NC 27611

Posted 3 months ago

JOB SCOPE & PURPOSE

The Account Director (AD) is the right hand to the Vice President and/or Group Account Director (GAD). He/she is responsible for providing the overall development of assigned clients' business through the selling of effective marketing strategies and application of marketing knowledge. The Account Director is responsible for both the client and Targetbase strategy for a significant portion of business, building strong ongoing relationships with the client, ensuring a high level of client satisfaction, and providing profitable results.

MAIN RESPONSIBILITIES

  • Maintains and nurtures a thorough understanding of clients' businesses, brands, customers, and competitive environments in order to contribute to the development of solutions for their business and, more important, ensure that solutions/products align with the clients' business needs and the goals of the project and Targetbase standards

  • Acts as a trusted business partner for the client and competency leads; provides the client with sound business counsel on most RM-related topics

  • Is visible, involved, available, and cooperative with both internal and external client teams

  • Takes ownership of the scope brief; handles all elements related to the briefing process to ensure flawless execution

  • Improves the quality and effectiveness of products

  • Plays an active role in the implementation of activities on client accounts that are facilitated by the client lead

  • Attends and participates in client briefs, client presentations, and attends client research as needed

  • Keeps manager informed of key decisions and progress on their account(s

  • Develops strong relationships with mid-level clients and is viewed as an indispensable member to overall team

  • Builds mid-level and senior relationships with each of the Targetbase competencies (SBA, Strategy, Technology, and Creative) that assist in the completion of client projects

  • Works closely with each competency within Targetbase that is involved with assigned client accounts; is involved and available to answer or track down answers for the client

  • Acts as the liaison between the client and Targetbase for feedback on all aspects of execution, including the completion of all key milestones for each of the stakeholders within Targetbase

  • Tracks all client revenue; coordinates all budgeting and forecasting on all client-related projects

  • Manages all internal costs with accountability for on-budget delivery

  • Identifies incremental revenue/account growth opportunities; actively assists the VP/GAD in selling incremental fees and work, which extends beyond the current scope

  • Monitors and adjusts resource staffing plans, if needed

  • Shares responsibility to ensure that Targetbase produces all client work with the highest level of quality, on time and on budget

  • Takes an active role in developing direct reports (if applicable), providing mentorship and a positive work environment; assists in conducting performance reviews, as appropriate

EXPERIENCE & EDUCATION

  • Minimum of 7 years of experience in a client service role in an agency with a focus on relationship/direct advertising

  • Track record of applying strong strategic knowledge of direct/target marketing

  • Track record of building strong, long-term client relationships

  • Category experience is a strong asset and is preferred

  • Experienced people manager, demonstrating strong mentoring abilities

  • Bachelor's Degree (or higher) in Business Marketing or Advertising is preferred

KNOWLEDGE & ABILITY

  • Solid understanding of marketing service providers (MSPs)

  • Solid understanding of direct-to-consumer channels and current marketplace

  • Able to build effective and long-lasting relationships

  • Able to think and act on his/her feet

  • Able to manage and motivate others

  • Excellent problem-solving skills

  • Able to maintain composure in high-stress situations and effectively manage crisis

  • Highly developed interpersonal and communication skills, including effective and active listening skills

  • Demonstrated fiscal management skills

  • Superior organizational and time management skills with a strong attention to detail

  • Demonstrated strategic thinker

  • Demonstrated ability to lead a business

  • Able to design and deliver presentations within client's brand

  • Proficient with Microsoft Office

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Strategic Account Manager

Mckesson Corporation

Posted 2 days ago

VIEW JOBS 1/21/2020 12:00:00 AM 2020-04-20T00:00 Position Description The Strategic Account Manager (SAM) is responsible for managing the company's relationships with pharmaceutical company clients by ensuring excellence in the internal execution of existing programs and/or the implementation of new programs with that partner. The SAM is the primary point of contact to our MFG clients and will focus on the ongoing maintenance of an account, specifically monitoring the pharmacy's key performance indicators (KPI's), working with the Client Execution team on operational improvement initiatives and providing a high-touch customer service experience to clients by expeditiously solving the daily client inquires that come into the pharmacy. Additionally, this role will support the implementation of new program launches by project managing the various operational and data workstreams critical to ensuring the pharmacy is prepared to manage the patient population of a new therapy. As a specialty pharmacy focused on Limited Distribution therapies for oncology and rare disease, the Account Manager plays a critical role in both providing superior customer service to all levels of the biopharma client's organization, which ultimately has entrusted us to not only support their therapy, but the entire patient population which we serve, and secondly to manage the operational execution of the customized program which we have tailored to the therapy and patient journey. The Account Manager must be skillful and confident in managing multi-million dollar revenue clients (average client is $50-200M in revenue to Biologics and account managers will manage 4-6 clients) and in serving as a thought leader to the client but also internally. This person will frequently be asked to generate new innovative ideas to enhance a program design for the client and act a resource internally to implement changes and train other departments in the pharmacy. Key Responsibilities ACCOUNT/OPERATIONAL MANAGEMENT (40%) * Regularly monitors performance against service level agreements and works with Client Execution Team to develop plan for corrective action if service levels are not met. * Interacts with all internal departments to assist as needed in providing business understanding. * Ensure timely delivery of reports according to program SLA's. * Verifies reasonability of data before client release. * Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer – mostly through Quarterly Business Reviews but also through Ad Hoc discussions. * Responsible for identifying project priorities with customers and communicating priorities to internal team. CUSTOMER SERVICE (40%) * Responsible for overall customer satisfaction with pharmaceutical client. Acts as primary point of contact for the client related to daily client inquiries * Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader and/or Account Director as necessary. * Manages client expectation regarding the delivery of services. * Provides client with daily updates on patient status – for oncology and rare disease therapies, every patient is a complex case and our clients expect proactive communication about the status of those patients FINANCIAL MANAGEMENT (10%) * Monitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met. * Understands contractual obligations and negotiates incremental contractual arrangements after program go-live. * Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer. * Responsible for ensuring the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation. OPERATIONS COLLABORATION (10%) * Collaborates with Client Execution team to coordinate internal effort to produce sizing on new client initiatives and delivers pricing to customer. * Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities. * Responsible for managing program change requests from the client. Maintains project plans and tracking logs as appropriate. Manages the change request through the Change Control process. * Build design documentation in collaboration with client and internal stakeholders. Minimum Requirements 5+ years experience of healthcare experience and at least 2-3 years of experience in managing client accounts. Critical Skills * Executive presence; comfortable presenting and having continuous dialogue with senior leaders/c-suite of pharmaceutical companies * Collaborative, customer focused, and able to create visible value to client and within the organization * Proven ability to handle multiple projects toward effective solutions and according to budget and timelines * Advanced project management and organization skills * Detailed understanding and experience with process documentation and improvement * Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer. * Advanced skills in Microsoft Excel, and PowerPoint Preferred Knowledge & Skills * Advanced degree, MBA or MHA, highly preferred * Excellent verbal and written communication skills * Ability to develop strong team relationships and bring individuals together to focus on team goals Education 4-year degree in related field or equivalent experience preferred Career Level - IC-Professional-P3 McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAquisition@McKesson.com . Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson! Mckesson Corporation Raleigh NC

Account Director

Targetbase