Account Director

Tech Knowledge Associates (TKA)

Job Title: Account Director

Location: Orange, CA

Salary: $105,759 - $158,638/year

Job Summary/Job Purpose

This position oversees the operations of the assigned department for the purpose of providing a quality, cost-effective program that meets or exceeds the quality and financial expectations of the customer and TKA's National Clinical Engineering Program. This position is responsible for providing

the customer with an aggressive clinical engineering or biomedical technical program that lowers their annual maintenance costs, increases equipment life cycles, and above all, provides the highest level of customer service. This position provides assistance with technology assessments, capital purchasing and equipment safety.

THE Values

Teamwork

Demonstrates competence in working through communication, interpersonal relations and decision making that takes into account all of the groups and departments in the organization.

Honesty

Demonstrates competence in open communication, ethical decision making and respectful treatment of the people with whom you interact.

Excellence

Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business/job specific knowledge.

Core Competencies

Account Management

Manages accounts in a manner that ensures that customer needs are understood and met. Builds relationships with key decision makers while showing respect for each and every person in a customer organization.

Expands services within existing accounts and keeps track of account activities in order to respond to new developments and changes. This is in contrast to those who are unaware of customer needs; are unsuccessful at building relationships with key decision-makers; treat some individuals in a discourteous or disrespectful manner; are unsuccessful at expanding sales within existing accounts; and/or are frequently unaware of account activity that could trigger a customer contact and, consequently, miss opportunities for the business.

Customer Focus

Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to

them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer.

Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services. This is in sharp contrast to behavior patterns that tend to disappoint customers, leave them feeling forgotten and unimportant or that otherwise result in unmet

needs or expectations.

Handling Difficult Issues

Handles sensitive or difficult issues with grace and confidence. Remains clear-headed and focused and inspires others to do the same.

Remains objective in the face of strong emotions. Can acknowledge strong emotions without being unduly influenced by their intensity. This is in

contrast to individuals who struggle to stay calm when others are highly emotional, retreat from difficult situations when time is of the essence,

are unable to influence others to behave with some level of objectivity, and/or ignore emotions to an extent that stakeholders do not feel heard or respected.

Managing Multiple Priorities

Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures.

Gives appropriate priorities to various work demands. This is quite different from those who struggle to stay focused when faced with multiple priorities; focus only on one or two job priorities while neglecting others; and/or hesitate, complain or refuse to accept new procedures or assignments.

Relationship Building / Networking

Builds rapport and develops alliances with a broad range of people. Adjusts communication style to meet the needs of individuals at various organizational levels and to meet the needs of clients.

Creates alliances by demonstrating concern and respect for others, as well as by highlighting common interests and aspirations. Leave others feeling that he/she will be a trusted ally and is careful to act in ways that reinforce that trust over time. This is in contrast with the behavior of individuals Knowledge, Skills & Abilities Must have working knowledge of all elements of TKA National CE Program and/or industry standard clinical engineering management.

Education

Degree Obtained Preferred

Associates Required

Bachelors Preferred

Years of Experience

Five (5) Years Experience as a lead/senior technician Work Environment

Safety

Makes sure to understand every safety practice expected by the organization. Takes no shortcuts that increase the risks of accidents, personal injuries or equipment failures.

Looks for unsafe practices in the workplace and takes responsibility to ensure that others are aware of the potential impact. This is distinctly different from those who are unaware of many safety expectations, take shortcuts that increase safety risks, and/or fail to recognize and take timely action to increase safe practices by others.