Account Director, Healthcare

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Manage Client Projects and or serve as the single point of contact and account leader for regional, national, or global client account(s) with high-touch relationship development and maintenance including continuous and ongoing interactions directly with client representatives and client's internal customers or other project stakeholders both in person and remote. Serve as the account PMO (Project Management Office) SME for the account. Manage delivery of concurrent multiple account projects across a wide geography as a program through either internal "designated" JLL account team resources, variable markets-based professionals or a combination of both, to deliver high-quality project management services while obtaining superior client service feedback. Responsible for successful delivery of services, measured performance, resource management and client satisfaction.

Job Responsibilities:

Deliver Client Satisfaction

• Work with Manager to execute the strategy of the account plan ensuring continuous alignment with the client objectives and interests

• Ensure a consistent, positive, productive and team oriented culture is maintained that aligns with Firm's principles

• Drive the account plan to deliver high quality measurable results which exceed the client's expectations and Firm goals and objectives

• As the SPOC for account(s), deliver projects through local markets resources, and client project resources and leverage experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators

• Proactively solicit and respond to feedback and input from client

• Establish and maintain effective relationships with customers and gain confidence, trust and respect in members of the client, the account team and the Firm

• Implement firm best practices and opportunities to improve service delivery and benefit to Client

• Maintain an evergreen and always improving approach to day-to-day operations, procedures and service delivery methodologies used on account inclusive of practicing JLLs continuous improvement process

• At times serve in a SME role supporting account leads and manager with activities related to starting up new accounts or restructuring existing accounts, lead the implementation of existing new or improved account service delivery procedures, updating account play-books and data warehousing technology ensuring alignment with Client goals and objectives, KPIs and JLL best practices

Contribute to Account / Firm Financial Results

• Manages account financials to ensure plan is met or exceeded in both growth and profitability

• Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography

• Mitigate risk for the organization by ensuring A/R is maintained below 60 days payable

Contribute to the Growth of the Firm

• Recognize opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform

• Become a reference for best-in-class service delivery that can be leveraged to expand JLL's business

• Bring to the organization any leading practices and/or innovations developed on the account to the Firm

• Identify opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win

• Become internal reference for best-in-class service delivery that can be leveraged to expand

• Partner with manager and peer Account Leaders to ensure consistency where such benefits the Firm and Clients as well as contribute to the continued improvement, growth and evolution of the overall IPS Markets Team

• Produce and present an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.

• Understand the fundamentals of the outsourcing business and the real estate industry

• Facilitate and ensure comprehensive, periodic, and formal business reviews are conducted with the client

Job Requirements:

• A bachelor's degree in addition to a broad range of business experience acquired through previous work experience

• MBA or similar post-graduate studies highly desired

• LEED, AIA, PE, PMP preferred

• 3 to 5 years of relevant experience

• Client Focus

• Concise Communicator

• Results Driven

• Natural Coach

• Drives Growth

• Solutions Oriented

Location:

On-site -Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.