Account Development Coordinator

Arcbest Fort Smith , AR 72916

Posted 1 week ago

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Account Development Coordinator to join the ArcBest team. The Account Development Coordinator manages and oversees the service-level agreements for the organizations largest, most growth-prone accounts. This position provides both internal and external customer support regardless of mode or channel of interaction and proactively monitors, coordinates, and reports on behalf of these accounts to ensure we deliver a best-in-class customer experience. The Account Development Coordinator also collaborates with carriers and service providers to deliver creative solutions that meets the needs of our customers' supply chain that positions the organization to develop long-lasting relationships with key strategic partners.

Your contribution may include:

  • Serve as a central point of contact for ArcBest's largest most growth prone accounts that need solution development, specialized monitoring, reporting, spot pricing, and/or dedicated customer service functions.

  • Serve as the central access point for the entire suite of logistics solutions that ArcBest offers for those accounts.

  • Manage the workflow demands of a sophisticated CRM system that drives productivity and collaboration throughout the department.

  • Determine and assess customer needs to create and deliver a market competitive solution and price through the development of a spot quote.

  • Understand target pricing based upon various factors, including but not limited to, market conditions, costs, and values.

  • Ask and negotiate for the business when working with customers and providers to win/grow the business.

  • Identify reasons on why business was not secured when quoting.

  • Understand customers' complete supply chain and explain how the organizations capabilities and services can complement their business model.

  • Complete pickup requests and rate corrections.

  • Create BOL's and provide shipment specific documentation.

  • Communicate shipment status to both internal and external customers.

  • Provide access, assistance, and support concerning the Web site.

  • Track, trace, and proactively monitor shipments for specific accounts.

  • Use multiple systems and programs in support of customer needs and expectations.

  • Maintain knowledge of standard operating procedures as outlined for each account and think outside of the SOP to creatively solve customer challenges and improve Customer Experience.

  • Maintain a positive attitude in a highly intense environment.

  • Work in a team setting to accomplish department goals.

  • Other duties and projects, as assigned.

Other duties and projects, as assigned.

As the Account Development Coordinator, you will be a member of the ArcBest Customer Solutions team. Your work hours may vary based on scheduling to provide market coverage during normal business hours generally Monday-Friday, 6am-7pm. May include occasional irregular and weekend hours depending on workload. Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor's degree, preferred. Experience will be considered in lieu of formal education.

Experience: Prior logistics experience, preferred.

Computer Skills:Proficient with Microsoft Office Suite

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

"

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Executive Cox Business Security Solutions

Cox Communications Inc

Posted 2 days ago

VIEW JOBS 9/23/2021 12:00:00 AM 2021-12-22T00:00 *Primary Location: *4901 S. 48th Street, Fort Smith, AR, US * Division: *Cox Communications * Job Level: *Individual Contributor * Travel: *Yes, 5 % of the Time * Schedule: *Full-time * Shift: *Day Job * Requisition Number: *216771_99234897 * Connect to a career youll love at Cox Business!* Cox Business is more than part of a cable company - we are a technology solutions leader. In addition to offering phone, internet, TV and security services for businesses, we also consult with companies of all sizes to provide managed network services, cloud infrastructure, managed hosting services and other emerging technology solutions. Our Account Executive - Cox Business Security Solutions earns a competitive base salary, commissions and exceptional benefits. In addition, youll have access to training, support, and the chance to qualify for an all-expense-paid luxury incentive trip for top performers. This is an outside sales position for highly motivated, achievement-driven professionals selling to local businesses in our community. If youre curious about new technologies, tenacious and willing to go the extra mile for your customers, we want to talk to you! * What youll do:* * Sell detection and surveillance security products and services to new and existing commercial business customers * Cultivate new leads through referrals, company provided leads, networking groups and cold calling * Meet and exceed sales goals and overall objectives * Understand security needs of business customers to determine appropriate solution * Negotiate pricing, products, and promotions with prospective clients * Develop and maintain sales plans, forecast data and customer database * Collaborate with other team members to determine solutions to best meet customers needs * Attend job-related training and participate in internal meetings * Whats in it for you:* * Access to market research, local sales engineers and back-office support to ensure client satisfaction * Medical, dental and vision benefits effective first date of employment * Free internet and other Cox discounted services (in applicable markets) * Work/life balance with flexible vacation policy * Reimbursements for gas and other travel related expenses; laptop and cellphone * 401(k) with enhanced company match * Career advancement across more than 300 businesses in the Cox Enterprises portfolio * Commitment to our communities through employee volunteer opportunities * Tuition Reimbursement, Corporate Discounts, and Flexible Spending Accounts Qualifications: *QUALIFICATIONS * * Minimum* * Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.-based job. (Reasonable accommodations for medical and religious objections will be considered.) * 1 or more years of related sales experience * 1 year successful business-to-business or business-to-customer sales experience with quotas and cold calling * History of success in meeting and exceeding sales goals * Valid drivers license, good driving record, reliable transportation * Excellent listening, verbal and written communication skills * Preferred* * BS/BA degree in related discipline strongly desired * 1 or more years business-to-business or business security sales experience Who We Are * About Cox Communications* Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. * About Cox * We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/). Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Cox Communications Inc Fort Smith AR

Account Development Coordinator

Arcbest