Account Development Coordinator

Arcbest Fort Smith , AR 72916

Posted 2 months ago

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Account Development Coordinator to join the ArcBest team. The Account Development Coordinator manages and oversees the service-level agreements for the organizations largest, most growth-prone accounts. This position provides both internal and external customer support regardless of mode or channel of interaction and proactively monitors, coordinates, and reports on behalf of these accounts to ensure we deliver a best-in-class customer experience. The Account Development Coordinator also collaborates with carriers and service providers to deliver creative solutions that meets the needs of our customers' supply chain that positions the organization to develop long-lasting relationships with key strategic partners.

Your contribution may include:

  • Serve as a central point of contact for ArcBest's largest most growth prone accounts that need solution development, specialized monitoring, reporting, spot pricing, and/or dedicated customer service functions.

  • Serve as the central access point for the entire suite of logistics solutions that ArcBest offers for those accounts.

  • Manage the workflow demands of a sophisticated CRM system that drives productivity and collaboration throughout the department.

  • Determine and assess customer needs to create and deliver a market competitive solution and price through the development of a spot quote.

  • Understand target pricing based upon various factors, including but not limited to, market conditions, costs, and values.

  • Ask and negotiate for the business when working with customers and providers to win/grow the business.

  • Identify reasons on why business was not secured when quoting.

  • Understand customers' complete supply chain and explain how the organizations capabilities and services can complement their business model.

  • Complete pickup requests and rate corrections.

  • Create BOL's and provide shipment specific documentation.

  • Communicate shipment status to both internal and external customers.

  • Provide access, assistance, and support concerning the Web site.

  • Track, trace, and proactively monitor shipments for specific accounts.

  • Use multiple systems and programs in support of customer needs and expectations.

  • Maintain knowledge of standard operating procedures as outlined for each account and think outside of the SOP to creatively solve customer challenges and improve Customer Experience.

  • Maintain a positive attitude in a highly intense environment.

  • Work in a team setting to accomplish department goals.

  • Other duties and projects, as assigned.

Other duties and projects, as assigned.

As the Account Development Coordinator, you will be a member of the ArcBest Customer Solutions team. Your work hours may vary based on scheduling to provide market coverage during normal business hours generally Monday-Friday, 6am-7pm. May include occasional irregular and weekend hours depending on workload. Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor's degree, preferred. Experience will be considered in lieu of formal education.

Experience: Prior logistics experience, preferred.

Computer Skills:Proficient with Microsoft Office Suite

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Development Representative


Posted 2 weeks ago

VIEW JOBS 10/4/2021 12:00:00 AM 2022-01-02T00:00 Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and profitability by selling additional products and services. A Career with UniFirst Offers: Training: With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: We're a growing company offering significant avenues for personal development and growth, and providing for continued career progression. Some companies like to promote from within, we love to! Technology: UniFirst's many cutting edge sales tools and innovative programs are designed with one purpose in mind - to help you succeed. Family Culture: Our unique family-like culture is what makes UniFirst an organization that stands out from the rest. Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful. Responsibilities of the Customer Development Representative: * Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions * Work with the Customer Service team to develop strategies to further develop our market share * Conduct presentation meetings with potential clients as needed * Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale UniFirst offers the Benefits you need to excel as a Customer Development Representative: * Competitive base salary * Incentives based on monthly sales * Uncapped monthly commissions * Protected territory * Industry-leading sales training * Vehicle Mileage and cell phone reimbursement * Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition reimbursement, 30% employee discounts, and more Qualifications Qualifications * High school diploma Required; Bachelor's or associate's degree preferred * Proficiency with Mobile Technology, Microsoft Office Suite, and CRM * Outside business-to-business sales or route sales experience preferred Company Overview: UniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our outside sales team. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call (978) 658-8888 to let us know the nature of your request. Unifirst Fort Smith AR

Account Development Coordinator