Account Development Consultant

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Account Development Consultant is an integral member of the US SME AD organization and assists in growth initiatives within our dedicated client base through interactions with commercial customers to American Express with annual company revenues ranging from $10M to $300M. The ideal candidate works with the RVP and their team throughout the customer life cycle to uncover and deliver incremental growth opportunities. drive internal lead management, support administrative efforts, manage client entertainment planning & coordination, trade show events, and maintain detailed client lists to accelerate new product cross sells and expansion growth.

Job Responsibilities

• Drive and manage regional tasks to progress the business, including client meeting prep / presentation development, credit line reporting for client program management, ad hoc initiative and program performance reporting, contract creation, commercial product application submissions and beyond.

• Conduct client and industry research by leveraging multiple company provided systems to aid in efficient client entrenchment by Field AD team including providing analysis to support client charge volume growth.

• Support B2B program growth initiatives including vendor file analysis, lead submission and pipeline oversight, communication & planning with key cross-functional business partners to close leads, coordinate campaign reporting and cadenced progress communication with team, client, & partners, charge volume activation verification and beyond.

• Drive internal lead management oversight and closely partner with Field AD team and team in the tracking, management, and analysis of overall pipeline progression.

• VP and Director meeting and planning support linked to client retention and efficient charge volume growth strategies for cross sell and expansion efforts.

• All client engagements must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective client's needs.

• Provide client business continuity when AD Manager is unavailable or at capacity.

• Up to 25% travel may be required

Knowledge and Skills

• Ability to work independently in dynamic environment and manage multiple priorities

• Highly motivated and willingness to assume accountability for generating incremental growth

• Strong interpersonal and communication skills (written and verbal)

• Demonstrated ability to build relationships quickly and work effectively across internal teams

• High level of professionalism and business acumen

• Demonstrated organizational and time management skills

• Accuracy and attention to detail required

• Proficiency in Microsoft Office Suite including PowerPoint, Excel, and Word required

• Sales Force experience preferred

Account management & pipeline management

Assists with management of a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activities.

Consultative selling

Effectively identifies client needs to configure solutions with the assistance of the AD RVP and team, that address client requirements and deliver value.

Influence & persuasion

Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services.

Demonstrating value

Proactively and consistently demonstrates the value of partnering with American Express.

Results focus

Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks.

Market, industry, & product knowledge

Understands at a detail level market/industry key competitors, challenges, terminology, technology, trends, and regulation.

Attributes

• High learning agility

• Intellectually curious

• Collaborative and growth mindset

• Personal accountability

• Compliance focused

Experience

• Bachelor's degree preferred

• Account Development / Sales experience, 1+ years minimum

• Experience partnering with clients across various markets / industries

• Experience in a highly regulated industry

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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