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Account Data Analyst

Expired Job

General Electric Wauwatosa , WI 53213

Posted 4 months ago

Account Data Analyst

  • GE Healthcare

  • Experienced

  • Posted 9/6/2018 2:00:32 PM

  • 3168911

  • Job Function: Sales

  • Business Segment: Healthcare Global Marketing

Location(s): United States; Wisconsin; Wauwatosa

Role Summary:

Support sales, service and order management teams by validating and remediating requested customer information. Accurately enter data into CRM and ERP systems. Provide first level support to downstream users as needed.

Essential Responsibilities:

  • Monitor and work through a queue, meeting SLA and surge demands.

  • Simplify and maintain sales operations processes and policies using lean methodologies to

continuously improve customer account data by remediation in UCM (Siebel) platform and downstream

systems.

  • Execute processes to support customer account requests within the agreed upon support level

agreement.

  • Coordinate all activities related to quarter and month end customer support.

  • Act as a cross-functional coordinator to resolve customer issues & complaints arising from

account requests.

  • Provide expertise outside of immediate team in the form of special projects as needed.

Qualifications/Requirements:
1.Bachelor Degree or equivalent work experience
2.1+ years experience in Sales support and/or Data Administration roles
3.Excellent written and verbal communication skills, exhibits the ability to interact effectively with

various types of people
4.Proficient at PC office software such as excel, word, PowerPoint etc.
5.Detail oriented, commitment to deliver the results
6.Ability to manage multiple priorities and deliver on tight timelines
7.Good English capability in both spoken and written

Desired Characteristics:
1.Strong team player with high level of resourcefulness, energy, and enthusiasm
2.Experience with customer accounts and knowledge of Universal Customer Master (Siebel), GLProd and Salesforce.com
3.Flexibility, Highly motivated, assertive and accountable

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Locations: United States; Wisconsin; Wauwatosa

GE will only employ those who are legally authorized to work in the United States for this opening.


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Account Data Analyst

Expired Job

General Electric