Account Creation And Services Specialist

Vivint Lindon , UT 84042

Posted 1 month ago

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Job Description

Job Summary:

With over 1 million accounts, Vivint Smart Home has become the leading security and smart home provider in North America. As a Creation and Services specialist, you would be the first source of contact and primary communication liaison for field agents as they establish new customer accounts. We are looking for candidates with a positive attitude who are detail oriented and articulate. You will be expected to maintain confidentiality and professionalism while handling important customer information.

Training:

  • 1 week training Monday- Friday
  • AM & PM Trainings

Pay:

  • $13.00

Abbreviated list of benefits for full time employees:

A free meal for every 8 hours worked, fantastic work facilities, paid time off, health benefits, 401K and much more!

Essential Functions/Responsibilities:

  • Answer inbound calls from Vivint Smart Home representatives and technicians and assist them in creating accounts for our customers

  • Learn scripted calls that will help simplify the customer's onboarding process

  • Complete scripted surveys with customers to verify information and offers as their account is created

  • Speak with Technicians on site, help them with service tickets and equipment fixes

  • Accurately record information given by the sales representatives and technicians

  • Answer incoming calls from customers concerning billing support issues and inquiries in a professional, polite, and courteous manner

  • Walk customers through billing issues and concerns and provide suggested solutions and resolutions to questions and problems

  • Accurately document and update records in required systems

  • Maintain diplomacy when addressing escalated matters

Required Experience:

  • Age: 18+

  • Education: High School Diploma or GED

  • Ability to get licensed for the Utah Burglar Alarm Systems

  • Ability to successfully pass background check

  • Passion for providing quality customer service

  • Proficient communication skills (verbal and written)

  • Must be able to multi-task while using different internal programs

  • Demonstrated problem-solving skills.

  • Ability to maintain the highest level of confidentiality

  • Ability to work in a team-fostered environment

Preferred Experience:

  • Previous Customer Service experience is a plus

  • Previous Call Center experience is a plus

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiringunder federal, state and local laws. We are a drug free environment. We don't conduct pre-employment drug screening, however, we do conduct random drug testing on site.

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