Voca Professional has immediate openings available for Account Coordinator professionals in Eagan, MN!
Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, were very excited to hear from you!
Coordinate with Account Managers to provide client support throughout the life of the client relationship to ensure service level agreement expectations are met.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Accurately document and update records in required systems.
Follow up in a timely manner to ensure customer satisfaction.
Assist in firmsite updates by creating and updating firm and attorney profiles, making text changes to web sites residing on the FS Control and Publisher platforms, submitting maintenance tickets and creating and submitting renewals. Provide assistance through delegation of work for accounts requiring coverage.
Understand programs, systems, and procedures necessary to perform job effectively.
Ability to multitask, prioritize, and follow through in accordance with service level agreements
Adapt to work and communication style of diverse client groups, both internal and external
Provide feedback to management concerning possible problems or areas of improvement.
Perform all other duties as assigned by management
Minimum of 1-3 years in a customer supporting organization (account management, project management, customer service, client support).
Possess excellent written and verbal communication, as well as have the ability to communicate effectively in escalated situations
Understanding of web design, social media, blogs, and SEO preferred or have willingness to learn
Four Year degree preferred in Marketing, Graphic Design, or related field
Partnering with Voca comes with a number of benefits including:
Competitive, Flexible Pay Packages
Voca: The Spirit of Work