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Account Coordinator

Expired Job

Voca Eagan , MN 55123

Posted 3 months ago

Voca Professional has immediate openings available for Account Coordinator professionals in Eagan, MN!

Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, were very excited to hear from you!


Assignment Details

Job Description: The Account Coordinator will support our account management team through coordination with various departments including sales, production and finance to assist in client requests and updates ensuring the highest level of satisfaction to our customers. In addition, our Account Coordinators are responsible to provide prompt problem resolution as it relates to customer accounts.

Job Requirements

Coordinate with Account Managers to provide client support throughout the life of the client relationship to ensure service level agreement expectations are met.

Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

Accurately document and update records in required systems.

Follow up in a timely manner to ensure customer satisfaction.

Assist in firmsite updates by creating and updating firm and attorney profiles, making text changes to web sites residing on the FS Control and Publisher platforms, submitting maintenance tickets and creating and submitting renewals. Provide assistance through delegation of work for accounts requiring coverage.

Understand programs, systems, and procedures necessary to perform job effectively.

Ability to multitask, prioritize, and follow through in accordance with service level agreements

Adapt to work and communication style of diverse client groups, both internal and external

Provide feedback to management concerning possible problems or areas of improvement.

Perform all other duties as assigned by management
Qualifications Experience

Minimum of 1-3 years in a customer supporting organization (account management, project management, customer service, client support).

Knowledge/Skills

Possess excellent written and verbal communication, as well as have the ability to communicate effectively in escalated situations

Understanding of web design, social media, blogs, and SEO preferred or have willingness to learn

Education

Four Year degree preferred in Marketing, Graphic Design, or related field
Shift
8-5
Traveler Benefits
Partnering with Voca comes with a number of benefits including:
Dedicated Recruiter
Insurance
401k
Competitive, Flexible Pay Packages

Voca: The Spirit of Work

IND-JR


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Account Coordinator

Expired Job

Voca