Account Coordinator

Orbit, located in North Salt Lake, UT (10 minutes north of downtown Salt Lake City), is looking for a full-time Account Coordinator. Why should you come work at Orbit? Because we are Changing the Way the World Waters through Conservation and Sustainability by developing and manufacturing innovative irrigation products.

• Are you ready to help us Change the Way the World Waters?
• Are you ready to be part of a team that values Quality of Life, Flexibility, and great Work-Life Balance?
• Are you seeking an employer who values Caring Relationships and treating all team members as people?
• Do you have a Positive Attitude and seek to work with like-minded individuals?
• Do you want to be part of a team who has used Innovation and Continuous Improvement to succeed for over 50 years?
• These are Orbit's core values and are lived by our team members each day!

A Day in the Life of the Account Coordinator

Under general direction, the Account Coordinator will be responsible for ensuring that Orbit is meeting and exceeding customer expectations. They will provide subject matter expertise on all aspects of customers' requirements for assigned accounts, will translate customer requests and feedback from many teams (Sales, Product Management, Operations, and Purchasing teams) into a cohesive strategy to prioritize, and will deliver an exceptional customer experience.

What are the requirements for this position?

• Bachelor's degree in Business from an accredited university or 3+ years of equivalent experience in related field

• 3 - 5 years of experience in customer service or sales support (interfacing daily with customers related to specific account requirements)

• Experience in managing large account $/unit volumes, handling multiple accounts, and analyzing data

• Experience in managing multi-departmental projects

• Are you qualified for this position? If yes, apply NOW!

We offer great benefits:

• Competitive pay (hourly), plus bonus

• A free onsite healthcare clinic

• Flexible office hours (standard M-F, 8 AM to 5 PM)

• PTO and paid holidays

• Medical, dental, and vision insurances

• Life insurance

• Long- and short-term disability insurances

• Employee discounts on Orbit and Husqvarna products

• Subsidized UTA ECO pass (Frontrunner, Trax, & buses)

• And more!

Job Responsibilities:

• Partners with Sales, Product Management, Operations, Accounting, and Purchasing to drive customer satisfaction throughout the customer journey

• Provides thought leadership in sales strategy while interpreting customer (internal/external) needs and requirements

• Partners with external customers, supply chain, and internal customers to receive and apply feedback.

• In collaboration with Sales, analyzes sales trends and identify customer needs to create data driven, actionable insights for sales teams

• Plays a supporting role in continuously improving operations through technology and automation. Apply insight and action against performance metrics/trends.

• Successfully assists in the integration of acquisition companies into a culture of customer first

• Owns the overall relationship with assigned accounts, which includes managing on-boarding, implementation, and high levels of customer satisfaction

• Serves as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

• Takes incoming calls regarding Sales Operations and answer related inquiries

• Proactively communicates with the assigned account's logistic staff, with Orbit's sales managers, and with all Orbit departments on all logistic and order issues

• Provides solutions to all issues related to logistic report cards and/or letters

• Reviews the customer journey, identifying how it's supported, taking a proactive approach in overcoming issues and achieving goals.

• Facilitates interaction and workflow between project team members to ensure deliverables are on time

• Ensures that all applicable reports are being completed, analyzed, and acted upon, as assigned

• Reviews and analyzes forecasts, fill rate, and sales reports

About Orbit

Orbit Irrigation was founded over 50 years ago in Utah and is now part of the Gardena Division of the Husqvarna Group, creating the global leader in residential watering solutions. In addition, Orbit's B-hyve suite of smart products, with over 2 million connected devices, helps consumers conserve water, promote plant health, and save money. We are changing the way the world waters!

Learn more at:

• https://www.orbitonline.com/
• https://us.gardena.com/
• https://www.husqvarnagroup.com/en/

Orbit Irrigation is an Equal Employment Opportunity employer who participates in E-Verify. Reference checks are a prerequisite for employment. All offers are contingent on completion of a drug screening and may be contingent on completion of a criminal background check. All successful candidates must provide original documents that will establish their identity and eligibility to work in the United States as required by the Immigration Reform and Control Act.