Masspay Beverly , MA 01915
Posted 2 months ago
We are looking for a detailed oriented, client focused Account Coordinator, responsible for providing support for a specified set of clients. The Account Coordinator will partner with clients to assist them with routine payroll data entry as well as assisting with general client inquiries. This position requires a strong desire to provide excellent customer service, attention to detail, and strong knowledge of the software that we utilize, iSolved. The Account Coordinator is also responsible for providing first level support for incoming calls from the phone queue. As a frequent point of contact for our clients, the mission of this role is to make a powerful positive impression with every encounter.
This position can work remotely
WHAT YOU WILL DO:
Research, troubleshoot and resolve client inquiries as part of ongoing support for your client set.
Educate customers on how to use iSolved to process payroll.
Assists clients with payroll support and general inquires.
Take incoming customer phone calls from the support queue.
Accurately and completely document all customer interactions in our CRM system.
Facilitate cross departmental interaction with other teams at MP to ensure open communication for the benefit of our client's success.
Continuously seek out process improvement opportunities and take ownership to implement positive change.
Other duties may be assigned as needed.
WHO YOU ARE:
Bachelor's degree preferred.
Strong interpersonal skills, with the ability to communicate effectively, both verbally and in writing.
Excellent time management skills, and ability to meet deadlines, prioritize and manage several tasks effectively.
Outstanding customer service skills are required, and SaaS experience preferred.
Ability to learn technology quickly through instruction and self-training.
Attention to detail & results oriented.
WHO WE ARE:
Become a part of our growing team and join us in creating better workplaces through cutting edge HR and payroll services and technology. We deeply value our people. MP encourages creativity, welcomes entrepreneurial mindsets, and fosters a highly collaborative work environment. We are committed to delivering five-star customer service to both our customers and to each other as colleagues. MP has experienced explosive growth since we began in 2004. We've been consistently named to the Boston Business Journal's Pacesetters/Fast50 list for the last six years, as well as the Inc. 5000 list. Our team loves working here and so will you. Learn more about what it's like working at MP on our website.