Account Coordinator

ABOUT MP:

MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consulting services and more to help clients reduce risk, ensure compliance, and streamline operations.

WHO YOU ARE:

If you have exceptional customer service skills, thrive in a fast paced environment and love working with a team, it's time to start your career at MP. New graduates welcome! We are looking for a detailed oriented, client focused Account Coordinator, responsible for providing support for a specified set of clients. The Account Coordinator will partner with clients to assist them with routine payroll data entry as well as assisting with general client inquiries. This position requires a strong desire to provide excellent customer service, attention to detail, and strong knowledge of the software that we utilize, iSolved. The Account Coordinator is also responsible for providing first level support for incoming calls from the phone queue. As a frequent point of contact for our clients, the mission of this role is to make a powerful positive impression with every encounter.

WHAT YOU WILL DO:

• Research, troubleshoot and resolve client inquiries as part of ongoing support for your client set.

• Educate customers on how to use iSolved to process payroll.

• Assists clients with payroll support and general inquires.

• Take incoming customer phone calls from the support queue.

• Accurately and completely document all customer interactions in our CRM system.

• Facilitate cross departmental interaction with other teams at MP to ensure open communication for the benefit of our client's success.

• Continuously seek out process improvement opportunities and take ownership to implement positive change.

• Other duties may be assigned as needed.

WHO YOU ARE:

• Bachelor's degree preferred.

• Strong interpersonal skills, with the ability to communicate effectively, both verbally and in writing.

• Excellent time management skills, and ability to meet deadlines, prioritize and manage several tasks effectively.

• Outstanding customer service skills are required, and SaaS experience preferred.

• Ability to learn technology quickly through instruction and self-training.

• Attention to detail & results oriented.

WHO WE ARE:

We offer competitive compensation, including a comprehensive benefits package that includes health insurance with an FSA option, retirement plans, paid time off, wellness benefits and opportunities for growth and professional development.

At MP, we understand the importance of employee engagement. We focus on building a strong company culture based on our core values. Our leading value is that we treat our employees as our most valuable resource.

MP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified individuals of all backgrounds. If you require reasonable accommodation during the application or interview process, please inform us and we will make every effort to accommodate your needs.