Account Coordinator

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Job Type

Full-time

Description

Let's share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company's change in value over time.
• For our sixth consecutive year, we ranked in Idaho's Top 10 Best Places to Work.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have worked for Franklin Building Supply for 10, 20, or 30 years. We're working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significant tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Responsible for working closely with TVID Interior Sales Specialist and TVID Designer to coordinate customers' needs from product selection through invoicing.

Duties and Responsibilities

• Project Management:

Update project management software multiple times a day to track job status and ensure accuracy.

• Collaboration with Estimating and Drafting:

Coordinate with the Estimating and Drafting teams multiple times a week for takeoff requests, supporting project estimates.

• Documentation and Paperwork:

Complete product and install selection paperwork based on designs selected by the TVID Interiors Designer.

• Design Coordination:

Work closely with the TVID Interiors Designer multiple times a week to clarify questions about design selections made during appointments.

• Install Preparation:

Complete various workpapers and checklists to ensure successful installations.

• Proactive Issue Resolution:

Identify potential scheduling or product issues and offer solutions to prioritize customer satisfaction.

• Daily Task Management:

Follow daily tasks and directives as assigned by the Sales Specialist.

• Scheduling Assistance:

Help coordinate product deliveries and installation schedules to meet project timelines.

• Internal Communication and Collaboration:

Actively share valuable information with all internal departments to enhance the customer experience.

• Task Ownership:

Identify tasks that can be managed independently to increase the Sales Specialist's capacity.

• Customer Experience Improvement:

Collaborate with the Sales Specialist to enhance customer interactions and ensure a positive experience.

• Professional Customer Interaction:

Engage with customers and subcontractors professionally and warmly to foster strong relationships.

• Architectural Plan Interpretation:

Possess a solid understanding of architectural house plans, including the ability to read floor plan layouts.

• Customer Service Support:

Share responsibility for answering the phone and greeting walk-in customers at Design Innovations.

• Observant and Perceptive:

Be intuitive and perceptive when working with others, identifying and addressing needs.

• Time Management:

Excel at time management and task prioritization without needing constant supervision.

• Attention to Detail:

Maintain a high level of attention to detail in all tasks and ensure accuracy.

• Product Pricing Updates:

Assist in keeping product pricing categorization systems (such as the sticker program) up to date.

• Clear Communication:

Communicate openly and clearly with team members, supervisors, and managers.

• Workspace Maintenance:

Keep your workspace organized and clean.

• Additional Duties:

Perform other duties as assigned to contribute to team success.

Requirements

Required:

• Effective Communication:

Excellent verbal and written communication skills.

• Task Prioritization and Time Management:

Ability to prioritize tasks, manage distractions, and work efficiently under pressure.

• Adaptability and Versatility:

Willingness to be flexible, follow directions, and adjust approach as needed to meet demands.

• Construction Industry Knowledge:

General understanding of the construction industry with a commitment to growing this knowledge.

• Microsoft Office Proficiency:

Skilled in Microsoft Outlook, Excel, Word, PowerPoint, and other Microsoft platforms.

• Calm and Dependable:

Ability to stay calm under pressure while being reliable, responsible, and dependable.

• Positive Attitude:

Maintain a constructive, can-do attitude to contribute to a positive work environment.

• Time Management:

Ability to complete tasks quickly and productively, meeting deadlines and objectives effectively.