onPeak is the undisputed leader in event hotel accommodations for the top tradeshows, conventions and meetings in the United States. We're growing and looking for smart, savvy, funny, passionate and detailed-oriented people to join our Account Services team.
Learn more about us and how we provide amazing employee experiences at: https://www.glassdoor.com/Overview/Working-at-onPeak- EI_IE568667.11,17.htm
Account Services is the department of onPeak that takes the lead servicing our client accounts. They're a savvy, hands-on crew that leads account teams, determines our overall event housing strategy and manages hotel inventory within our Compass Reservation System. The team is collaborative and motivated, fostering growth through smart strategy, great communication and high quality customer service.
The Account Coordinator supports the administrative functions of the Account Services department with a wide range of duties and responsibilities as assigned by the Director(s) of Account Services. This is a great first step into the exciting world of event hotel accommodations!
Assist in executing the onPeak service plan to deliver high quality customer service, strengthen brand awareness/loyalty while driving room night capture and revenue
Provide general support to our internal event teams to ensure exemplary service to our clients
Assist in the internal and external implementation of clients/events
Assist with the entry and quality assurance of hotel contracts into the proprietary Compass Reservation System
Manage/process client VIP hotel room requests
Assist with Event Recap Reports including the collecting and analyzing of post-show actual and audited consumed room nights.
Assist in generating and distributing client correspondence
Complete departmental projects, tasks and other administrative duties as assigned
COMPASS Reservation System
build + maintain hotel inventory
understanding and execution of creating hotel and meeting level incentives
understanding of contractual language and negotiations
proficient execution of basic functions and duties
FogBugz system (understanding and execution)
Basecamp system and users
College Degree or commensurate experience
1+ years of travel/hospitality industry experience preferred
Strong verbal and written communication skills
Excellent organization, prioritization and analytical skills
Team player with exceptional interpersonal and project management skills
Must be proactive, detail oriented and able to multi-task
Strong technical aptitude in the Microsoft Office suite (Outlook, Word, Excel & PowerPoint)
Ability to easily grasp technical concepts to learn the Compass Reservation System
onPeak Atlanta is a very diverse group of individuals who thrive in a collaborative environment.
Our team members are our family, so we help our team members care for their families. The rewards of joining onPeak are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
401K with company match
Career development program
Tuition reimbursement program
Employee assistance program
Community involvement opportunities
Charitable Gift Matching
And much more