Account Coordinator

GES Corporation Atlanta , GA 30301

Posted 6 days ago

Overview

onPeak is the undisputed leader in event hotel accommodations for the top tradeshows, conventions and meetings in the United States. We're growing and looking for smart, savvy, funny, passionate and detailed-oriented people to join our Account Services team.

Learn more about us and how we provide amazing employee experiences at: https://www.glassdoor.com/Overview/Working-at-onPeak- EI_IE568667.11,17.htm

Account Services is the department of onPeak that takes the lead servicing our client accounts. They're a savvy, hands-on crew that leads account teams, determines our overall event housing strategy and manages hotel inventory within our Compass Reservation System. The team is collaborative and motivated, fostering growth through smart strategy, great communication and high quality customer service.

Responsibilities

The Account Coordinator supports the administrative functions of the Account Services department with a wide range of duties and responsibilities as assigned by the Director(s) of Account Services. This is a great first step into the exciting world of event hotel accommodations!

Responsibilities:

  • Assist in executing the onPeak service plan to deliver high quality customer service, strengthen brand awareness/loyalty while driving room night capture and revenue

  • Provide general support to our internal event teams to ensure exemplary service to our clients

  • Assist in the internal and external implementation of clients/events

  • Assist with the entry and quality assurance of hotel contracts into the proprietary Compass Reservation System

  • Manage/process client VIP hotel room requests

  • Assist with Event Recap Reports including the collecting and analyzing of post-show actual and audited consumed room nights.

  • Assist in generating and distributing client correspondence

  • Complete departmental projects, tasks and other administrative duties as assigned

Department Functions:

  • COMPASS Reservation System

  • build + maintain hotel inventory

  • understanding and execution of creating hotel and meeting level incentives

  • understanding of contractual language and negotiations

  • proficient execution of basic functions and duties

  • FogBugz system (understanding and execution)

  • Basecamp system and users

Qualifications

  • College Degree or commensurate experience

  • 1+ years of travel/hospitality industry experience preferred

  • Strong verbal and written communication skills

  • Excellent organization, prioritization and analytical skills

  • Team player with exceptional interpersonal and project management skills

  • Must be proactive, detail oriented and able to multi-task

  • Strong technical aptitude in the Microsoft Office suite (Outlook, Word, Excel & PowerPoint)

  • Ability to easily grasp technical concepts to learn the Compass Reservation System

Work Environment

onPeak Atlanta is a very diverse group of individuals who thrive in a collaborative environment.

Benefits:

Our team members are our family, so we help our team members care for their families. The rewards of joining onPeak are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries

  • 401K with company match

  • Performance Bonus

  • Healthcare/vision/dental insurance

  • Wellness benefits

  • Career development program

  • Tuition reimbursement program

  • Employee assistance program

  • Vacation time

  • Community involvement opportunities

  • Team activities

  • Charitable Gift Matching

And much more


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Support Sr Analyst

NCR Corporation

Posted 2 days ago

VIEW JOBS 10/13/2019 12:00:00 AM 2020-01-11T00:00 About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. Title: Account Support Sr Analyst Location: New Jersey (VIRTUAL), Atlanta (VIRTUAL) Job Description Reporting to the Executive Services Director for T&T the candidate acts as the operational customer relationship manager. Candidate must have subject matter expertise in NCR's business offerings and solutions, systems, and portions of process architecture. Assumes full accountability for overall success of the customer relationship, delivery of contractual SLA's and drives profitability of the account throughout its lifecycle. Provides input to others in setting the direction for future processes and infrastructure changes; ensures resources required to deliver services are properly engaged via operations, owns and manages any necessary corrective actions plans and ensures account requirements are correctly communicated to all stakeholder groups. Has oversight of Program Management Process from Concept Phase through Deployment Responsibilities: * Applies analysis and independent judgment to both routine and non-routine information * Develops reporting tools for use in business management * Manages lifecycle of multiple key information solutions * Position required to provide thought leadership and technical and/or industry expertise around service delivery enabling profitable growth of their assigned customer account * Own the key service relationship with the customer, and is responsible for ensuring that WCS services are cross-sold and customer satisfaction is maintained; Position requires a high degree of skill in relationship management, analysis, and leadership to get issues resolved for the customer * Schedule and conduct regular meetings with customers to review service quality, plan and ensure new service assumption quality, review WCS policies and procedures, discuss customer-specific service issues, seek to uncover new WCS service opportunities, and ensure the integrity of all account information * Position required to continually seek to build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of their current and future service requirements * Assist NCR salespeople with account information gathering for the services portion of any sales motions maintenance proposals * Take active measures to identify additional customer services opportunities and engages NCR sales resources (such as Services Sales Consultants or Solution Sales Specialists) to work on proposals for this additional business * Position responsible for advising the support operations organization and is responsible for lifecycle management issues such as the identification and documentation of all account-specific service call handling procedures, escalation procedures, spare parts requirements, security procedures and any other special policies and procedures necessary to perform the services function * Position must analyze and present standard monthly service reports to the customer, provide Critical Care Call escalations and implement action plans, and monitor parts plans * Prepares Financial reports and is responsible for File Value tracking and reporting supporting internal Outlook process. * Analyze Standard Reports, look for trends, and provide recommendations for operational improvements to the Field Support Organizations and /or customer; Use Six Sigma process and NCR improvement approach methodologies to drive elimination of defects and corrective action plans * Review quality of customers help desk and coordinate additional training and/or process changes if necessary * Attend vendor and customer meetings when required * May have day-to-day supervisory responsibilities for account support resources; Support accounts with complex and/or international service requirements * Daily job responsibilities may change based on customer needs * Maintain and update knowledge/skills through training and development opportunities * Possible travel required based on account requirements Education/Qualifications: Degree level education or relevant Services/Account Management experience Key Competencies * Project Efficiency * Financial Acumen * Data Lifecycle Management * Coordination & Collaboration * Ambassadorship * Business Knowledge * Account Management EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. NCR Corporation Atlanta GA

Account Coordinator

GES Corporation