Account Coordinator

Cambridge Isotope Laboratories, Inc. Tewksbury , MA 01876

Posted Yesterday

Cambridge Isotope Laboratories, Inc. (CIL) is seeking multiple Account Coordinators to join our Sales and Marketing Team based onsite in our Tewksbury, MA headquarters. As the leading company in a rapidly expanding increasingly critical scientific market, CIL and our subsidiaries supply over 15,000 products to 30,000 research customers around the world and work with cutting edge researchers in clinical diagnostics, metabolic research, proteomics, environmental testing, protein discovery, nuclear medicine, drug development, metabolomics, semiconductor, OLED and industrial applications. CIL has had consistent growth and profitability for over 40 years. CIL's growing customer base spans academia, pharmaceutical and industry, enabling collaborations with Nobel laureates, industry-leading scientists, and chemists. CIL partners with leading instrument manufacturers as well as pioneering research groups that have expertise in product development to drive market growth.

Under general supervision, the Account Coordinator is responsible for ensuring a high level of accuracy and timeliness in the receiving and processing of orders, developing quotations, answering technical inquiries and generally assisting our Regional Sales Managers and distributors. This will become a hybrid position following successful completion of the training period.

Responsibilities

  • Enter phone, e-mail and other orders into ERP systems per established procedures
  • Process and respond to price inquiries from customers and/or Regional Sales Managers
  • Coordinates prices and availability with the Strategic Pricing Department, Regional Sales Managers and Operations & Logistics Department as applicable
  • Process or respond to technical inquiries and data requests
  • Monitor open quotations and back orders for completion
  • Process, document and respond to customer inquiries or complaints when applicable
  • Maintain and update Salesforce
  • Promote special offers to customers
  • Perform any related work or projects as required

Requirements

  • Bachelors Degree in Chemistry, Biology or related concentration preferred
  • 0-2 years of experience in a customer service or account service role preferred
  • Experience with enterprise resource planning (ERP) software, D365 and Salesforce a plus
  • Must be responsive, proactive, demonstrate excellent follow-through and be a problem-solver
  • Ability to manage multiple demands, self-motivate while operating effectively in a team-oriented and collaborative environment
  • Strong interpersonal skills

Benefits

CIL offers a competitive salary and a comprehensive benefits including generous paid time off, Long Term Incentives, 6% matching 401K plan and health insurance with no in-network deductible.

CIL is an EEO/Affirmative Action employer.

Learn more about us on our website: www.isotope.com

About us:

As the leading company in a rapidly expanding increasingly critical scientific market, CIL and our subsidiaries supply over 15,000 products to 30,000 research customers around the world and work with cutting edge researchers in clinical diagnostics, metabolic research, proteomics, environmental testing, protein discovery, nuclear medicine, drug development, metabolomics, semiconductor, OLED and industrial applications. CIL has had consistent growth and profitability for over 40 years. CIL's growing customer base spans academia, pharmaceutical and industry, enabling collaborations with Nobel laureates, industry-leading scientists, and chemists. CIL partners with leading instrument manufacturers as well as pioneering research groups that have expertise in product development to drive market growth.

Cambridge Isotope Laboratories, Inc., with headquarters in Tewksbury, MA, is the worlds premier producer of stable isotope labeled compounds and a world leader in the field of stable isotope separations. CIL has over 675 employees with laboratories in the U.S., Canada, France and Germany. CIL is a subsidiary of the Otsuka Pharmaceutical Group.

For over 40 years, CIL has specialized in the development, production, and marketing of stable isotopes and chemical compounds labeled with stable isotopes. Join us for excellent career opportunities as we drive the expansion of market applications with innovative product development.

Learn more about us on our website: www.isotope.com

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Account Coordinator

Cambridge Isotope Laboratories, Inc.