Bell International Laboratories Eagan , MN 55122
Posted 3 weeks ago
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Description
The role is responsible for supporting the company with the supervision of administration and customer service and will be central to analyzing, forecasting, and driving all sales order processes for established clients from start to finish.
Working to support a small team, the Account Coordinator must have very strong background in managing projects and customer service. The role entails cultivating and maintaining excellent business relationships with internal and external customers, while identifying issues, analyzing information and developing conceptual solutions to complex challenges.
Responsibilities
Account Management
Maintain internal customer profiles such as contacts, active SKUs, and quotes.
Manage purchase orders for established customers.
Collaborate with scheduling and purchasing teams to ensure orders meet their deadline
Effectively communicate and collaborate with internal personnel regarding revisions, such as Bill of Materials (BOM), F&A (Fill and Assembly) and artwork updates.
Manage customer inventory reports.
Customer Service
Establish and maintain relationships with stakeholders and customers
Lead customer operations or open order report (OOR) calls and communications
Schedule and host customer on-site visits
Maintain high level of personalized customer service always while setting customer/client expectations
Responsibility for answering customer queries and complaints and dealing with them effectively
Regular liaison with internal departments and external customers to ensure that support is as required/expected
Data Analysis and Process Improvement
Assess and improve the sales order and customer service processes.
Analyze and report on sales order trends and utilize the information appropriately.
Assess and improve the sales order and customer service daily and monthly reporting.
Produce action plans and suggestions on the back of all data analysis and push them through the business.
Requirements
Required Skills/Abilities
High drive/motivation with the ability to adapt to changing requirements required
Excellent written, verbal and interpersonal communication skills
Exceptional and professional customer service skills with strong sense of ownership
Strong experience analyzing sales data and problem-solving skills
Prioritize multiple responsibilities and manage deadlines accordingly
Team player, but can excel independently in a fast-paced environment
Acute attention to detail and high level of organization and accuracy
Ability to work under pressure with no supervision to meet tight deadlines
Effectively communicate with customers, clients and all members of organization
People management skills (evidence of supporting people in a sales environment)
Adapt quickly to changing policies and procedures
Proficient with Microsoft Office, specifically Excel
Required Education and Experience
Preferred Education and Experience
EEO Statement
Bell International Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell International Laboratories