Account Coordinator

Alliance Community Hospital Canton , OH 44702

Posted 2 months ago

PURPOSE OF POSITION: The primary purpose of the Account Coordinator is to facilitate the smooth implementation of a new group to the AultCare system and to provide service and post-sale support to client groups ensuring renewal of coverage and supporting AultCare#s 98% retention rate. # # RESPONSIBILITIES # EXPECTATIONS: ######### Function as the AultCare contact person for the client


Possess an in


-depth knowledge of each assigned account#s status, benefits, claims, reinsurance and ongoing issues.


Provide timely problem resolution for clients


.


Manage large account implementation


, plan design and enrollment process.


Assist clients in decisions related to plan design changes and interact with other AultCare departments to bring about changes


.


Conduct benefits enrollment meetings at client locations to encourage employee understanding of the plan


#s benefits and the AultCare story.


Conduct service audits to rate our performance for each of the functional areas of AultCare for responsiveness


, ability to solve problems accurately, timeliness, etc.


Accompany the Account Executive in the delivery of the renewal that sets forth the fees and premium


, if applicable, for the next plan year.


Accompany the Marketing Representative and


/or Broker to pre-sale meetings, as needed, to provide operational and technical knowledge.


Develop presentations for clients and enrollees as needed


.


Process Improvement:


Continuously reviews, recommends and implements improvement steps, as needed or directed.


Seeks supervisory guidance


/approval as appropriate.


Portrays professional image:


follows dress code; communicates with internal and external customers in a professional manner, including appropriate verbal and written grammar.


Promotes and demonstrates professional standards to enhance the development of the department


.


Practices ethical conduct


. # The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and is not a detailed description of all the work requirements that may be inherent to this position. # All qualified applicants will receive consideration for employment without regard to#race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.# AultCare is an EEO/AA Employer M/F/Disability/Vet. AultCare/AHF will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on AultCare/AHF or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the AultCare Human Resource Department and request such accommodation.# # QUALIFICATIONS: ######### Education:
# Bachelor#s Degree preferred.


Experience:


o


Minimum two years of insurance and benefits experience


.# o


Excellent written and verbal communication skills o


Excellent problem


-solving skills o


Ability to manage multiple tasks simultaneously and to prioritize o


Understanding of client service


, eligibility and claims issues o


Working knowledge of Microsoft Word and Power Point


. # # WORKING CONDITIONS: ######### Office environment with moderate noise level.


Frequent sitting


, use of hands/fingers across keyboard or mouse, and long periods working at a computer.


Occasionally walking


, standing, twisting/turning and reaching upward or forward during work day.


Will be required to use personal vehicle for visits to clients


, mileage will be reimbursed.

PURPOSE OF POSITION:

The primary purpose of the Account Coordinator is to facilitate the smooth implementation of a new group to the AultCare system and to provide service and post-sale support to client groups ensuring renewal of coverage and supporting AultCare's 98% retention rate.

RESPONSIBILITIES & EXPECTATIONS:

  • Function as the AultCare contact person for the client

  • Possess an in-depth knowledge of each assigned account's status, benefits, claims, reinsurance and ongoing issues.

  • Provide timely problem resolution for clients.

  • Manage large account implementation, plan design and enrollment process.

  • Assist clients in decisions related to plan design changes and interact with other AultCare departments to bring about changes.

  • Conduct benefits enrollment meetings at client locations to encourage employee understanding of the plan's benefits and the AultCare story.

  • Conduct service audits to rate our performance for each of the functional areas of AultCare for responsiveness, ability to solve problems accurately, timeliness, etc.

  • Accompany the Account Executive in the delivery of the renewal that sets forth the fees and premium, if applicable, for the next plan year.

  • Accompany the Marketing Representative and/or Broker to pre-sale meetings, as needed, to provide operational and technical knowledge.

  • Develop presentations for clients and enrollees as needed.

  • Process Improvement: Continuously reviews, recommends and implements improvement steps, as needed or directed.

  • Seeks supervisory guidance/approval as appropriate.

  • Portrays professional image: follows dress code; communicates with internal and external customers in a professional manner, including appropriate verbal and written grammar.

  • Promotes and demonstrates professional standards to enhance the development of the department.

  • Practices ethical conduct.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and is not a detailed description of all the work requirements that may be inherent to this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. AultCare is an EEO/AA Employer M/F/Disability/Vet.

AultCare/AHF will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on AultCare/AHF or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the AultCare Human Resource Department and request such accommodation.

QUALIFICATIONS:

  • Education: Bachelor's Degree preferred.

  • Experience:

o Minimum two years of insurance and benefits experience.

o Excellent written and verbal communication skills

o Excellent problem-solving skills

o Ability to manage multiple tasks simultaneously and to prioritize

o Understanding of client service, eligibility and claims issues

o Working knowledge of Microsoft Word and Power Point.

WORKING CONDITIONS:

  • Office environment with moderate noise level.

  • Frequent sitting, use of hands/fingers across keyboard or mouse, and long periods working at a computer.

  • Occasionally walking, standing, twisting/turning and reaching upward or forward during work day.

  • Will be required to use personal vehicle for visits to clients, mileage will be reimbursed.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Account Executive

Verisk Analytics

Posted 2 weeks ago

VIEW JOBS 7/30/2022 12:00:00 AM 2022-10-28T00:00 <p>Intelligent compliance. Sustainable progress. A safer world. At 3E we help our clients ensure safety, compliance and sustainability. We provide actionable intelligence and solutions that empower safer, more sustainable products and business processes.</p><p>3E is looking for an Associate Account Executive to join the North American Sales team. This position can be based in one of our US office locations in Carlsbad, CA; Canton, OH; or Bethesda, MD or can work remotely in the U.S.</p><p>The Associate Account Executive (AAE) will be responsible for supporting upsell and renewal opportunities within an assigned customer base as well as lead generation and new logo prospecting activities. As part of the role, the AAE will provide quality customer service and utilize available resources to meet client needs.</p><ul><li><p>Plans and executes sales growth and renewal retention strategies for assigned customer base.</p></li><li><p>Leverages existing relationships with customer to identify, develop, and close additional business within the account.</p></li><li><p>Collaborates with client to secure annual renewal business within the budgeted billing month.</p></li><li><p>Employs understanding of global regulatory requirements, challenges and trends to effectively communicate with clients and discuss product capabilities as an industry expert.</p></li><li><p>Provides a high level of customer services and support.</p></li><li><p>Utilizes lead reports, social media, referrals, cold calling, and trade conference contacts to prospect for new logo business within assigned territory and/or accounts.</p></li><li><p>Plans, schedules, and conducts sales calls to communicate highly targeted product benefits and articulate capabilities as part of on-site and online sales presentations as well as RFI responses.</p></li><li><p>Collaborates with 3E Business Unit leaders and product teams to leverage expertise, share market feedback and transition projects from pre-sale phase into project management or implementation. Provides follow-up to ensure successful delivery and on-going customer support for the life of the contract.</p></li><li><p>Maintains accurate account records and forecast details in Salesforce.com for all direct and partner related activity.</p></li><li><p>Minimum 2 years of experience in sales and/or business development. Experience in the chemical regulatory solutions, supply chain or IT systems sales, or EH&amp;S industry (EHS) is preferred.</p></li><li><p>Bachelor's degree required. A degree in chemistry, environmental policy, chemical engineering, EH&amp;S, or related business field preferred.</p></li><li><p>Previous experience prospecting into new logo accounts and/or developing business opportunities from an assigned customer base.</p></li><li><p>Ability to secure assigned renewals within the budgeted billing month on a consistent basis.</p></li><li><p>Professional communication (oral and written) and presentation skills.</p></li><li><p>Detail oriented with excellent time management and customer service skills.</p></li><li><p>Entrepreneurial drive and ability to self-manage.</p></li><li><p>Willingness to travel; position may require approximately (3) days of overnight travel per month (Pending business approval to resume traveling).</p></li><li><p>Proficient in using MS Office, Salesforce.com or other CRM.</p></li></ul><p>#LI-SH1</p><p>For more than 30 years the world's leading companies have trusted 3E to provide the intelligent compliance solutions they need to ensure safety and sustainability-one product, one workplace and one community at a time. Our unmatched Environmental, Health, Safety and Sustainability (EHS&amp;S) and product compliance expertise empowers our clients to improve chemical and workplace safety, product safety and stewardship, supply chain transparency and R&amp;D decision support.</p><p>We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world's top ten chemical manufacturers, eight of the world's top ten retailers and seven of the world's top ten pharmaceutical companies.</p><p>Together we are building a safer world and a more sustainable future. Join us!</p><p>In March 2022, New Mountain Capital and Endicott Capital acquired our business from Verisk, kicking off the next phase of growth in our 30-year history. Backed by the support and expertise of New Mountain and Endicott, we are now perfectly positioned to grow our business to better serve our valued customers and partners. To learn more, visit www.3eco.com.</p><p>3E is an equal opportunity employer</p><p>Consumer Privacy Notice</p><p>At 3E, the health and safety of our people is our number one priority. Effective November 15, 2021, and subject to applicable law, all prospective hires for office-based roles or roles that support any of our businesses' government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.</p><br> Verisk Analytics Canton OH

Account Coordinator

Alliance Community Hospital