Account Consultant

Funkhouser Estate Group Harrisonburg , VA 22801

Posted 2 weeks ago

About US

Funkhouser Real Estate Group was founded on the principles of Honesty, Integrity and Professionalism. We understand real estate is most likely the largest investment our clients will make in their lifetime. This is why our associates are equipped with the latest real estate tools and quality education to help our clients make the best decisions and guide them through a successful real estate transaction

You will:

  • Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
  • Identify and escalate priority issues that need immediate attention
  • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
  • Use support tools & training including our knowledge base to respond to inquiries and ensure our customers satisfaction and a high quality service experience
  • Identify opportunities for improving the customer experience and share those with Customer Service leadership
  • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

Requirements

You are:

  • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
  • Able to take direction and quickly learn new procedures, processes, and products
  • Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
  • Comfortable using technology; familiarity and experience with eCommerce a plus
  • Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You have:

  • A Bachelors degree or equivalent work experience
  • 1+ years of experience working with customers (preferably at a premium brand)
  • Excellent written and verbal communication skills
  • High attention to detail, are organized, and able to follow through
  • Experience with Salesforce or other CRM software a plus

Benefits

Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans.Paid Time Off and Holidays with Generous Company Discounts, with sign up bonus

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Account Consultant

Funkhouser Estate Group