Account Collections Coordinator

Stark Exterminators Homewood , AL 35209

Posted 2 months ago

Position Summary: Provide uncompromised service, support and administration to internal and external Service Center customers. This role is responsible for helping Arrow meet their revenue goals by processing daily deposits, payment handling and corresponding with customers regarding balances.

Essential Functions:

  • Comply with state and federal regulations, company policies, procedures, and guidelines

  • Persuade customer to pay on account balances

  • Process daily deposit, including posting payments, balancing, handling cash, checks, money orders, and web payments

  • Act as primary contact for bill resolution

  • Proactive outbound collection efforts through telephone, email, and mail

  • Administer high volume of inbound customer service calls

  • Assist in 3rd party collection process

  • Configure custom billing options as necessary

  • Specializes in customer resolution

  • Maintain and update customer account information

  • Support other office administrative staff in the completion of their duties when needed

  • Attend and complete training and meetings as required

  • Perform other duties as required by management

Knowledge, Skills & Abilities:

  • Customer Service
  • Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
  • Compliance & Safety
  • Knowledge of relevant regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.
  • English Language
  • Ability to write, speak, and communicate in English and ability to read and understand technical product labels.
  • Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Active Learning
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Time Management
  • Managing one's own time and the time of others.
  • Persuasion
  • Persuading others to change their minds or behavior.
  • Mathematics ability to calculate balances, debits, and credits & use a calculator

  • Social Perceptiveness

  • Being aware of others' reactions and understanding why they react as they do. Demonstrates empathy and discretion.
  • Computers
  • Ability to transact and interact with multiple software systems

Minimum Qualifications:

  • Collections Experience 1 year preferred

  • Understanding of basic credit and debit accounting principles

  • Working knowledge of Microsoft Office Suite

  • Compliance with Drug-free Workplace Policy

  • Able to pass a pre-employment background check upon offer of employment

  • High school diploma or equivalent

  • Present a professional appearance

  • Able to work a 40-hour (minimum) work week

  • Willing to work minimal evenings and weekends as needed

Physical Demands:

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

  • Regularly required to sit for long periods of time

  • Constant interaction with computers and prolonged periods of viewing monitors

  • Frequent telephone use on a multiline system

  • Occasionally required to stand, walk, stoop, kneel, crouch, or crawl

  • Occasionally lift and or/ move 10 to 25 pounds

  • May be required to climb stairs depending on location

Environmental Factors:

Work mostly indoors, in shared office environment

We are an Equal Opportunity Employer and a Drug-Free Workplace.

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

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Account Collections Coordinator

Stark Exterminators