Account Collections Coordinator

Hughes Exterminators Tampa , FL 33615

Posted 2 months ago

Position Summary: Provide uncompromised service, support and administration to internal and external Service Center customers. This role is responsible for helping Arrow meet their revenue goals by processing daily deposits, payment handling and corresponding with customers regarding balances.

Essential Functions:

  • Comply with state and federal regulations, company policies, procedures, and guidelines

  • Persuade customer to pay on account balances

  • Process daily deposit, including posting payments, balancing, handling cash, checks, money orders, and web payments

  • Act as primary contact for bill resolution

  • Proactive outbound collection efforts through telephone, email, and mail

  • Administer high volume of inbound customer service calls

  • Assist in 3rd party collection process

  • Configure custom billing options as necessary

  • Specializes in customer resolution

  • Maintain and update customer account information

  • Support other office administrative staff in the completion of their duties when needed

  • Attend and complete training and meetings as required

  • Perform other duties as required by management

Knowledge, Skills & Abilities:

  • Customer Service
  • Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
  • Compliance & Safety
  • Knowledge of relevant regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.
  • English Language
  • Ability to write, speak, and communicate in English and ability to read and understand technical product labels.
  • Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Active Learning
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Time Management
  • Managing one's own time and the time of others.
  • Persuasion
  • Persuading others to change their minds or behavior.
  • Mathematics ability to calculate balances, debits, and credits & use a calculator

  • Social Perceptiveness

  • Being aware of others' reactions and understanding why they react as they do. Demonstrates empathy and discretion.
  • Computers
  • Ability to transact and interact with multiple software systems

Minimum Qualifications:

  • Collections Experience 1 year preferred

  • Understanding of basic credit and debit accounting principles

  • Working knowledge of Microsoft Office Suite

  • Compliance with Drug-free Workplace Policy

  • Able to pass a pre-employment background check upon offer of employment

  • High school diploma or equivalent

  • Present a professional appearance

  • Able to work a 40-hour (minimum) work week

  • Willing to work minimal evenings and weekends as needed

Physical Demands:

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

  • Regularly required to sit for long periods of time

  • Constant interaction with computers and prolonged periods of viewing monitors

  • Frequent telephone use on a multiline system

  • Occasionally required to stand, walk, stoop, kneel, crouch, or crawl

  • Occasionally lift and or/ move 10 to 25 pounds

  • May be required to climb stairs depending on location

Environmental Factors:

Work mostly indoors, in shared office environment

We are an Equal Opportunity Employer and a Drug-Free Workplace.

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Collections Coordinator

Sedgwick Claims Management Services, Inc.

Posted 6 days ago

VIEW JOBS 1/17/2019 12:00:00 AM 2019-04-17T00:00 Collections Coordinator IF YOU CARE, THERE'S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others. PRIMARY PURPOSE: To track delinquent accounts and contact customers/clients initiating appropriate collection action. ESSENTIAL FUNCTIONS and RESPONSIBILITIES * Tracks status of delinquent accounts and initiates appropriate collection action. * Prepares correspondence on delinquent accounts. * Researches disputed delinquent account balances. Corrects any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments. * Initiates appropriate follow-up action on mail returned as undeliverable. * Reviews recommended charge-off accounts with management. * Prepares monthly past due status report of all delinquent accounts. * Incorporates TL 9000 where appropriate. ADDITIONAL FUNCTIONS and RESPONSIBILITIES * Performs other duties as assigned. * Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Associate degree in business from an accredited college or university preferred. Experience Two (2) years of related experience or equivalent combination of education and experience required. Credit/collection experience a plus. Skills & Knowledge * Excellent oral and written communication skills * PC literate, including Microsoft Office products * Analytical and interpretive skills * Strong organizational skills * Excellent interpersonal skills * Strong time management skills * Ability to create and complete comprehensive, accurate and constructive written reports * Ability to work in a team environment * Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace Sedgwick Claims Management Services, Inc. Tampa FL

Account Collections Coordinator

Hughes Exterminators