Account Clerk III - Electronic Tax Payment And Processing Specialist / Collector

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PURPOSE: The primary purpose of this position is to monitor payments made on the Collector's website and IVR system; manage Disputes of electronic payments; and process paper and electronic returns and charge-backs of payments, while performing a variety of complex bookkeeping tasks and providing lead worker assistance to other staff. The work is performed under the direction of the Assistant Collector.

JOB DESCRIPTION:

• Handles complex bookkeeping tasks related to Electronic Payment Postings and Returns, Paper Check Payment Returns, and Remote Deposit Processing.

• Compiles and reconciles complex file comparisons, record-matches, and exception reports.

• Provides technical assistance to Government Services Representative II's and III's.

• Utilizes software to perform extensive research involving tax accounts paid by electronic means, disputes of credit/debit card transactions, returns of eChecks, and returns of paper checks.

• Communicates issues, findings, and resolutions to appropriate parties which may include taxpayers, card processors, eCheck providers, banks, attorneys, etc. - Communications may be verbal and/or written and often include providing sufficient supporting documentation.

• Prepares backup packets for eCheck Voids and Reversals, Credit/Debit Card Refunds, Chargebacks, and electronic fund transfers.

• Assists taxpayers at the window or on the phone as needed to handle the workload of the office.

• Performs special projects demanding knowledge of taxation and collection statutes.

• Performs other duties as assigned.

REQUIREMENTS:

Education

• General or technical high school diploma or equivalent.

Job Experience

• Minimum of 3 years of experience in modern accounting and bookkeeping.

Knowledge, skills, and abilities

• Knowledge and skills in maintaining financial records and ledgers.

• Ability to create and develop spreadsheets using Microsoft Excel with ability to perform data comparisons and other data integrity procedures within Excel.

• Familiarity with database query functions.

• Proficiency in Microsoft Word.

• Ability to establish and maintain effective working relationships with co-workers and to communicate professionally and tactfully with the public.

• Ability to make independent decisions in accordance with policies and regulations.

• Knowledge of County tax process and procedures preferred.

• Any combination of education and experience that provides equivalent knowledge, skills, and abilities will be considered.

• Employment is contingent on successfully passing a full criminal background check.

Requires successful completion of onsite computerized clerical skills testing with the following minimum scores:

• Data Entry = 4800 KSPH
• Microsoft Word = 50%
• Microsoft Excel = 50%
• Basic Math = 80%
• Customer Service = 80%
• Please call the Human Resources office at 636-949-7320 to schedule onsite clerical testing.

BENEFITS: This is a full-time 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.

TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications.

Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates has applied.

St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.