Account Clerk III - Third-Party Payment Specialist / Collector

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PURPOSE: The purpose of this position is to process and manage third-party payments, to perform a variety of complex bookkeeping tasks, and to provide lead worker assistance to other staff. The work is performed under the direction of the Assistant Collector.

JOB DESCRIPTION:

• Responsible for handling complex bookkeeping tasks related to Electronic Payment Processing and Electronic Delinquency Reporting

• Responsible for compiling and reconciling complex file comparison, record-match, and exception reports for taxpayers participating in electronic payment programs

• Provides assistance to window clerks with payments

• Provides technical assistance to General Service Reps

• Serves as back up for other Account Clerk Ill's

• Utilizes Spreadsheet and Query software to perform extensive research involving tax accounts and multi-account payers

• Communicates issues, findings, and resolutions to appropriate parties which may include taxpayers, mortgage companies, taxing services, leasing companies, attorneys, taxing authorities, banks, trustees, and other county departments

• Communications may be verbal and/or written and often include providing sufficient supporting documentation

• Reviews overpayment and changed reports to either issue refund checks or apply as advance payments for future tax years

• Performs special projects demanding knowledge of taxation and collection statutes

• Handles difficult customer relations, performs overrides on transactions with supervisor approval, and cuts checks

• Assists with opening or closing procedures for the department

• Assists taxpayers at windows or phone as needed to handle routine and non-routine tax collection.

REQUIREMENTS:

Education

• General/technical high school diploma or equivalent

Job Experience

• 3 years' of experience

• Minimum three years' experience in modern accounting and bookkeeping

Knowledge, skills and abilities

• Knowledge of County tax process and procedures preferred.

• Knowledge and skills in maintaining records and ledgers.

• Proficiency in Microsoft Word and Excel.

• Ability to create and develop spreadsheets using Excel.

• Ability to perform data comparisons and other data integrity actions.

• Familiarity with database query functions.

• Ability to establish and maintain effective working relationships with co-workers.

• Ability to communicate tactfully and effectively with the public.

• Ability to make independent decisions in accordance with policies and regulations.

• Employment is contingent upon successfully passing a full criminal background check.

Requires successful completion of onsite computerized clerical skills testing with the following minimum scores:

• Data Entry = 4800 KSPH
• Microsoft Word = 50%
• Microsoft Excel = 50%
• Basic Math = 80%
• Customer Service = 80%
• Please call the Human Resources office at 636-949-7320 to schedule onsite clerical testing.

BENEFITS: This is a full-time 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.

TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications.

Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates has applied.

St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.