Account Clerk 3

Position Information

Position Information (Default Section)

EEO Statement

Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

Faculty Rank or Job Title Account Clerk 3 Job Category: Classified (non-exempt) Department Bursar EEO number: 24C205 Position FTE

100%

Minimum Annual or Hourly Rate $16.70 Salary Band: CS 15 Job Summary/Basic Function:

Position provides primary support for students, parents and other university constituents by analyzing and interpreting detailed student accounting records and communicating essential information. This position also processes payments for both Student Accounts Receivable (A/R) and Non-student A/R which updates the University's general ledger. This position also provides support to the Office of the Bursar with processing, training assistance, and other duties as needed.

Minimum Qualifications

A high school diploma or GED and three years (FT) of related work experience OR, two years of post-secondary education and 1.5 years of (FT) related work experience OR, a bachelor's degree in a related field and 6 months (FT) of related work experience. a bachelor's degree in a related field and six months of (FT) related work experience. Excellent interpersonal and verbal/communication skills; working knowledge of accounting/bookkeeping procedures; ability to calculate whole numbers, decimals, fractions and percentages; knowledge and skills to utilize office equipment.

Preferred Qualifications Essential Functions and percent of time:

20%: Analyzes and interprets highly detailed, technical student account information in Banner and TouchNet Bill+Payment systems. Presents the material in a concise accurate, professional manner to students/staff/public in response to requests for information.

Interprets and enforces university and departmental policies. Handles confidential and highly sensitive information in a prudent manner in accordance with university policies and Federal/State/Industry regulations including, but not limited to the Family Educational Rights and Privacy Act, Red Flag Identity Theft Regulations and Payment Card Industry Data Security Standards.

30%: Provides primary coverage for the Bursar's office main phone line and delivers information requiring a detailed knowledge of university policies and procedures. Processes student and non-student transactions received by mail, drop box, from the Attorney General and Student Loan Collections staff.

This includes the processing of cash, checks and credit cards. Processes and authorizes credit card transactions through TouchNet Payment Gateway to maintain PCI compliance standards. Balances daily activity and prepares deposit for armored truck pickup. In addition, processes checks through the check scanner and resolves any data issues with check information.

30%: Responsible for processing student and non-student returned checks received by the university. This process includes accounting entries, un-applying and reapplying the original item to returned item to ensure that unpaid balances reflect correctly, generating letters and maintaining audit files for paid terms.

Performs an analysis and adjusts student accounts to add or remove Meal Plans based on established schedules, student usage and student's registration status. Tools used for this analysis include the daily Banner Cashier Detail Report containing housing updates and Blackboard (Wright1 card) system. Reviews Bursar returned mail and updates student's record to new address if available and if not, adds a bad address hold to the student account.

On a monthly basis, reviews the stale dated check report checking for student address changes, direct deposit account setup and current status of student account. Initiates the necessary stop payment paperwork and applies comments to the student account when a stop payment is completed. Responsible for responding to Bursar email account in a timely manner.

Essential Functions and percent of time (cont'd):

15%: Coordinates with Printing Services to ensure sufficient supplies are ordered and available for billing communications. Compiles various spreadsheets with statistics concerning billings.

Refunds, stop payments and returned checks. Maintains computer access for staff and student workers. Responsible for ordering supplies and maintaining inventory for Bursar and Student Loan Collections.

Prepares Credit Card statement for review by supervisor using Chrome River. Establishes new non-student customer IDs for college and departmental invoicing. Updates office phone list and emergency contact lists.

Sorts, opens and distributes incoming mail and other material as appropriate. Prepares Electronic Departmental Purchase Orders (E-DPOs), travel forms, online duplication and printing requests. Oversees the yearly renewal of Blanket Purchase Orders.

Operates as a backup for processing vault and Raider Connect mail items. Assists in making travel arrangements (e.g. book flights, hotels and car rentals) for reimbursement. Assists in supervising, scheduling, hiring, training, and evaluation of the student worker(s). Occasional outbound calls to students concerning student account balance.

5%: Other job duties as assigned.

Non-Essential Functions and percent of time: Working Conditions

Work is performed in an office setting with appropriate climate control. Occasional early morning, evening or weekend work may be required. Position utilizes memory for details where critical thinking, adaptability and creative problem solving skills are important.

Due to the nature of the position a physical presence is needed in the office to complete tasks. Remote work opportunities are limited.

Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University before making an employment offer conduct various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.

Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location.

Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.

Special Instructions to Applicants Posting Date 05/02/2024 First Consideration Date: 05/15/2024 Closing Date Open Until Filled Yes