Area Account Executive
The Account Executive position will focus on developing long-term relationships within the portfolio of assigned customers, and building relationships with key business executives and stakeholders within each customer. The AAE will be responsible for increasing the portfolio footprint and market share within his/her assigned account base and achieving annual quota targets. Accounts will include new business targets, existing business, and support for strategic health system activities. Additionally, the position will require the ability to analyze operations, organizational challenges, and connect those needs with Omnicell solutions and services. This role will work closely with other sales team members, as well as Clinical consultants and internal support resources. Normal interactions will be with C-level executives and Directors at current and potential customers to ensure the highest levels of growth and customer satisfaction with our products and services.
Demonstrate an understanding of the industry drivers and trends that are impacting our customers and driving their business
Identify opportunities for cross-selling new products across Omnicell, selling add-on and replacement solutions, and lay the foundation for customer success.
Meets assigned goals for quota attainment, account strategy development, revenue retention and growth and reference ability in assigned accounts
Develop account specific business plans, execute against them and provide routine business updates.
Proactively lead a collaborative strategic account planning process that develops mutual performance objectives, implementation targets, and critical milestones with customers
Conduct presentations, demonstrations, and corporate site visits.
Support the health systems' sales organization strategies; complete local site walk-through, provide product demonstrations, and serve as a key member of the health system account team
Act as both the internal and external customer liaison, serving as the customer sponsor, including monitoring and supporting all activity through the appropriate part of our organization and escalating customer issues quickly if problems are not being addressed sufficiently
Develop and maintain relationships with senior level executives at assigned accounts to identify opportunities, develop alliances and ensure customer needs are met.
Raise awareness of Omnicell solutions and effectively communicating Omnicell business strategy and value propositions within the customer at multiple levels throughout the organization.
Present educational information and contract proposals to assigned accounts.
Negotiate and execute contract strategies as needed.
Work with internal teams (Sales Support, Marketing, Operations, IT, Finance, Technical Support) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities to support customer needs. Research, develop and communicate corrective actions needed to resolve problems. Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.
Demonstrated advanced knowledge and experience with acute care hospitals and health systems
Proven ability to develop account level strategic and tactical plans, successfully executing against measurable metrics.
Proven high level of financial acumen and negotiations skills.
Proven success in generating and negotiating hospital contracts.
Demonstrated leadership ability with a focus on influence, impact and leading without formal lines of authority.
Willingness to work independently in a fast-paced environment, with the ability to multi-task and self-prioritize workload.
Proficiency in MS office
Complex Sales Process Knowledge (Miller Heiman, Challenger)
Knowledge of relevant products / services / solution offering categories in a technology company preferred
Strong negotiation, conflict management & customer service experience; experience with being the Issue Resolution Liaison for the customer
Travel required 50%
Physical Requirements Sitting, standing, walking, and using a keyboard. May also be required to lift demo equipment as needed during trade show events.