Accessibility Area Manager - Austin

Apple Inc. Austin , TX 78719

Posted 2 months ago

You're passionate about encouraging others to achieve the highest level of service in every interaction. You obsess over the customer experience. You're a role model and leader who advocates for their team. You're invested in your work relationships and hold yourself and your team to a high standard of accountability. You're naturally curious and gravitate towards tools and resources that enrich your team. Are you are ready to encourage and lead? Join Apple and help us leave the world better than we found it!

We are looking for someone with a knack for strategic planning, program development, and forecasting business needs. Candidates should be effective in handling performance and developing managers through a social coaching model.

This role is responsible for timely day-to-day completion of business requirements, cascading information and aligning with business priorities and credo. Area Managers monitor and steer performance, develop, and tenaciously influence the achievement of objectives in an efficient and procedurally compliant manner. An Accessibility Area Manager balances the best interest of AppleCare through business strategy, execution of tactical programs, innovative projects, and accountability. We need someone who can deliver on outstanding customer service, operational execution and accountability for achieving goals and the cultivation of an innovative line of business.

If this sounds like you, you could be the next Apple Support Accessibility Area Manager! We're committed to helping employees explore their potential.

This position is located on-site at the Apple campus in Austin, TX.

Key Qualifications

  • Experience and desire to work as a point of contact for inclusive hiring efforts

  • Ability to anticipate and execute on Accessibility needs as the organization grows

  • Outstanding communication and interpersonal skills, with experience presenting to multiple teams and senior leadership

  • Passion for outstanding customer service & quality

  • Resourcefulness and flexibility

  • Advanced judgment, negotiation, and problem solving skills

  • Strong follow through and organizational ability

  • Call center management experience with tools, workforce management, and reporting

  • Ability to lead multiple projects and people at the same time

  • Experience working with stakeholders as it relates to employee management, policies, procedures, and performance management

Description

You'll lead teams providing 24/7 customer support. This organization supports customers that utilize one or more of our Accessibility features on Mac OS or iOS. This position includes close partnership with global business partners which may require meeting outside of standard business hours. Additionally, you will be a key partner for inclusive hiring efforts including maintaining relationships critical to supporting employees in Austin and across Apple.

Additional Requirements

  • Influence culture and engagement of the organization

  • Lead a team of 5-6 Team Managers and their Advisors through regular 1:1s, skip levels, team meetings, coaching sessions, and setting expectations

  • Ensure that performance is high in all key performance indicators, monthly activities, quality calibration, training completion, etc.

  • Perform administrative tasks

  • Oversight of department team members, functions, needs and activities

  • Ability to deal with a high level of ambiguity

  • Coaching to excellent written and verbal communication skills

  • Recommending direction and operational strategies

  • Contributing to program development, staffing and strategy planning

  • Identifying trends and forecasting business needs

  • Driving operational improvements, improving customer satisfaction, sharing best practices, as well as taking action on improvement opportunities

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Combination Commercial Inspector Greater Austin Area

Safebuilt

Posted 1 week ago

VIEW JOBS 3/23/2020 12:00:00 AM 2020-06-21T00:00 Combination Commercial Inspector, Austin, TX area SAFEbuilt is currently seeking a talented, experienced Building Inspector to join their teams in the Austin area. This position offers great opportunity for dynamic, motivated self-starters to work on a variety of assignments. You'll be a member of our highly respected building department team with a full complement of resources to support you and exciting projects to keep you challenged. JOB REQUIREMENTS: * Performs daily field inspections of residential, commercial and public facility construction projects. * Interacts with the public and explains technical information to both technically and non-technically trained individuals. * Reviews residential and commercial plans and engineering calculations for building components to insure compliance with applicable codes. * Provides recommendations regarding interpretations of City, State, Federal, and Construction standards, as well as local ordinances. * Maintains accurate records to document inspections, test results, and additional details pertaining to inspections. * Maintains computer logs of inspection reports, entering inspection results into permitting software. * Perform other related duties as required. SKILLS: * Extensive knowledge of local building codes and current construction procedures/technology * 3+ yrs. experience with Interpretation of codes in the field providing code compliant solutions * Must possess the ability to positively interact with the other staff members, the general public, contractors, governmental entities, and other clientele * Excellent verbal and written communication skills * Good time management, organization, and attention to detail skills * Demonstrated ability to exercise initiative and a considerable amount of independent judgment * Candidate must be able to handle multiple projects in a fast paced atmosphere * Candidate must stay familiar and up to date with different editions of the International Building Codes. * Strong computer skills including Microsoft Office. SPECIAL LICENSE/REGISTRATION/CERTIFICATION: * ICC Commercial Combination Inspector required * ICC Residential Building Inspector preferred * ICC Residential Combination Inspector preferred * TSBPE Plumbing Inspector License * ICC Inspector certifications in multiple trades preferred * Texas State Board of Plumbing Examiners (TSBPE) Plumbing Inspector License * Valid driver's license with good driving record COMPENSATION: Strong Salary and Benefits More About SAFEbuilt: The fastest growing provider of privatized community development solutions in the country, SAFEbuilt partners with over 1500 communities of all shapes and sizes throughout the country for the efficient delivery of privatized community development solutions including: building department services, community and transportation planning & zoning and community improvement services. Learn more at: http://safebuilt.com/ With Growth Comes Opportunity! Our culture is positive and energetic as we empower people to do what they do best. SAFEbuilt employs over 1400 highly qualified and motivated individuals who share the common Core Values of Integrity, Respect, Service, Teamwork and Improvement. We offer a strong salary and benefits package to reward ability, certification levels, and work experience. Benefits include health, dental, vision, life, and disability insurances, paid holidays, paid time off, paid training, new certification bonuses, a matching 401K Plan, and more. SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor. If you need assistance or an accommodation due to a disability, please contact us at jobs@safebuilt.com or you may call us directly on 970-292-2000. Safebuilt Austin TX

Accessibility Area Manager - Austin

Apple Inc.