Access Services Supervisor

Department/Unit:

Admitting Operations

Work Shift:

Evening (United States of America)

Salary Range: $23.96 - $38.34

The Access Services Supervisor is responsible for oversight of daily operations of the respective unit, including scheduling for appropriate coverage, break and meal breaks. Onboarding and orientation of new staff ensuring the staff member is acclimating to the department environment. Approval of personal leave or combined leave time and tracking of FMLA, sign-off of KRONOs weekly. Monitoring of lateness and unscheduled absences and escalating of performance issues to manager. Understanding of an accurate and expeditious registration; facilitation of patient throughput and point of service collection is critical including the regulatory requirements driving expectation.

Qualifications:

• 3 - 5 years Hospital Billing and Registration experience; 5 -7 years experience absent an Associate Degree; Emergency Department preferred.

• CHAM (or acquire within one year of hire).

• Strong knowledge of Billing and Registration regulatory requirements.

• Supervisory experience; Demonstrated Leadership success.

Responsibilities:

• Administrative on-call for employee issues; scheduling issues; call outs.

• Required to work front line or assist due to volume of patients.

• Multiple priorities with uncertain patient volumes and administrative tasks required to meet deadlines.

• Managing operational training schedules of new hires and managing staff burn out of the learning partner responsibility.

• Responsible to coordinate unscheduled system outages which results in managing patient volume manually via paper and white boards.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.