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Access Services Specialist

Expired Job

Seattle Pacific University Seattle , WA 98113

Posted 5 months ago

About Seattle Pacific University:

Founded in 1891, Seattle Pacific University has a long and distinguished history in Christian higher education. Located just minutes from downtown Seattle, SPU seeks to be a premier Christian University fully committed to engaging the culture and changing the world by graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community. Seattle Pacific University seeks applicants committed to its Christian mission. Due to our mission of cultural engagement, SPU is committed to building an excellent and diverse staff and faculty. People from historically underrepresented groups are particularly encouraged to apply.

General Summary:
This position performs tasks in the Access Services department, and at the Front Desk, to provide library users with access to library materials and service.

Job Description:

  • Provides exemplary customer service to library patrons and models a positive and helpful attitude for student employees.

  • Instructs and supervises student employees in the use of library systems and equipment (i.e. library catalog, ILS, print system, POS) as well as library policies and procedures (i.e. consortial borrowing, course reserves, shelving, customer service).

  • Uses specialized knowledge of ILS to manage and maintain services in area of individual responsibility (i.e. Course Reserves, Stacks Management, Fines & Billing, Technology).

  • Provides assistance to library users in the operation of various pieces of library technology and equipment. Coordinates the proper functioning of library collection of technology tools.

  • Assists at library service points such as the Research, Reading, and Writing Studio to aid patrons with technology or writing questions.

  • Performs all circulation services, from routine to complex, as well as makes decisions concerning exceptional circumstances, e.g., waive and/or explain fines and library policies, extend loan periods, and authorize lending privileges in special circumstances.

  • Uses problem solving skills to analyze, negotiate and resolve, or report, library user complaints concerning building, equipment, or service.

  • Substitutes and performs the duties of absent staff and student employees as needed.

  • Assumes responsibility, with other staff members, for the safety and security of staff, students, equipment, and materials in the building as well as during any emergency. Serves as a Building Emergency Coordinator.

  • Responsible for opening and closing (securing), and maintaining the operations of the library building and Access Services as assigned. The person in this position will typically work an evening/closing shift Sunday through Thursday, but scheduling needs may change.

  • Proficient with Microsoft Office products such as Outlook, Word and Excel.

  • Performs other related duties as assigned.

Requirements:

  • Bachelor's degree, some coursework in library science a plus.

  • One year of public service experience required, two years preferred. At least one year of library experience, preferred.

  • Supervisory experience a plus.

  • Excellent verbal and written communication qualifications and excellent organizational skills and attention to detail.

  • Ability to work in a team.

  • Able to effectively use SPU supplied office equipment and software applications, as well as other software necessary to fulfill duties of this position.

  • Experience with a Library resource management system, preferably Ex Libris Alma; HTML, XML, a plus.

Additional Information:

This position will remain open until filled.

Salary: DOE

This is a full time position with excellent benefits. SPU pays the employee premium for medical, dental, and vision insurance. SPU makes contributions to an employee HSA account and retirement account. Tuition discount program available for employee and qualified immediate family members

Application Instructions:

Please submit a cover letter and resume along with an online application.


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Access Services Specialist

Expired Job

Seattle Pacific University