Access Services Coordinator

Access Services Coordinator

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Posting Details

Posting Details

Logo Institution South Dakota State University Working Title Access Services Coordinator Posting Number NFE02306P Department SDSU-H M Briggs Library Physical Location of Position (City) Brookings Posting Text

Join our team at the Hilton M. Briggs Library as we seek a dedicated professional to lead our Access Services operations. Are you passionate about providing exceptional library services and creating positive patron experiences? This is a unique opportunity to supervise the daily functions of circulation, interlibrary loan, and customer service in a dynamic academic environment. The ideal candidate will possess strong organizational skills, a passion for customer service excellence, and the ability to work collaboratively in a team-oriented setting. This position is located in Brookings, South Dakota and is a 12-month, full-time, benefits-eligible position.

The Hilton M. Briggs Library inspires academic excellence, collaborative endeavor, creative scholarship, student engagement and lifelong curiosity. We serve all South Dakota State University (SDSU) academic disciplines and hold approximately 700,000 bound volumes, and 600,000 government documents, in addition to over 100,000 electronic journals. The library building offers a variety of collaborative and individual workspaces, including couches, tables, classrooms, study rooms and quiet areas.

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant mission of access.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

KEY RESPONSIBILITIES:

The Access Services Coordinator is a 12-month position that will supervise the daily operations for Access Services at the Hilton M. Briggs Library, including circulation, interlibrary loan, and customer service. They will report to, and coordinate with, the Head of Public Services to create department policies, procedures, trainings, and customer service goals. They will oversee the daily functions of the circulation desk and interlibrary loan to ensure consistent and positive patron interactions.

Additional Responsibilities:

• Supervise one or more staff including a library associate who supervises approximately 10 part-time student employees.

• Oversee and participate in interlibrary loan and document delivery services.

• Prepare a desk schedule for professional departmental staff and ensure that all library hours are appropriately staffed.

• Assume responsibility for opening the library each weekday morning.

• Participate in rotation of providing coverage at the library circulation desk.

• Oversee workflows to ensure quality customer service while seeking continuous improvement.

• Work cooperatively to address facilities and safety/security-related issues.

• Develop and communicate goals and objectives for the unit.

• Participate in library meetings taking a broad library-wide perspective while representing the needs of the access services unit.

• Serve on library committees.

• Ensure compliance with relevant library and university policies and procedures.

• Coordinate/create the librarians' reference desk schedule.

• Share in staffing the reference desk and chat service.

• Coordinate library meeting rooms schedule.

• Operate cash register.

• Some evening/weekend hours required.

BENEFITS:

South Dakota State University offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions.

MINIMUM QUALIFICATIONS:

• Bachelor's degree completed by date of application;

• Minimum of two years library experience;

• Excellent interpersonal, customer service, and verbal/written communication skills; and

• Ability to maintain confidentiality and work with private and sensitive patron data.

PREFERRED QUALIFICATIONS:

• An ALA-accredited Master's degree in Library or Information Science;

• Supervisory experience;

• Experience in circulation, access services, and/or interlibrary loan;

• Experience working with student staff or traditional college-age individuals;

• Experience with Springshare products, including LibStaffer and LibCal;

• Experience with ALMA or another integrated library system; and

• Experience with Tipasa or another interlibrary loan software.

APPLICATION PROCESS:

This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted. Please contact SDSU Human Resources at (605) 688-4128 if you require assistance with this process.

Any offer of employment is contingent on the university's verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check.

South Dakota State University is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University's Drug and Alcohol Testing Policy 4:14.

Posting Date 03/27/2024 Closing Date Open Until Filled Yes First Consideration Date 04/17/2024 Advertised Salary The minimum salary of this position is $42,800. Duration of the Term 12 months If Other, describe duration Appointment Percent 100% Work Hours

Typically weekdays 7:30 a.m. to 4:30 p.m.

Typical Hours Worked Per Week Appointment Type Regular Faculty Status No Scope of Search External (includes Internal) If internal, define scope of search This position requires Weekends/Holidays If other, please indicate Department Description and Cultural Expectations

South Dakota State University is the state's largest, most comprehensive university with over $60 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. We offer a rich academic experience in an environment of inclusions and access. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.

Equal Employment Opportunity Statement

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits discrimination on, the basis of, sex, race, color, creed, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, marital status, pregnancy, religion, age, disability, genetic information, veteran's status, or any other status that may become protected in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing HR@sdstate.edu. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: (605) 688-4128

Contact Information

For questions on the position, contact search committee chair, Aine O'Connor at 605-688-5955 or aine.oconnor@sdstate.edu.

Working Conditions

Cognitive Requirements

Please check the appropriate response that describe the cognitive requirements for this position. Analyzing, Comprehend, Frequent Change, Intense Customer Interaction, Logic, Memory, Multiple Priorities, Multiple Stimuli, Pace-average, Pace-fast, Perform calculations, Reading, Reasoning, Verbal Communication, Written Communication

Protective Clothing/Equipment

Please check the appropriate response for this position's use of the following protective clothing or equipment. If other protection is used please identify

Physical Requirements

Please designate the physical requirements of this position Bending, Stooping, Twisting, Carrying, Crouching, Fine Finger Manipulation (keyboarding, pipefitting, bench work, etc), Grasping, Lifting Above Waist, Lifting Below Waist, Lifting light, Lifting moderate, Pushing/Pulling, Reaching, Repetitive Motion, Sitting for sustained periods of time, Squatting, Use Both Hands, Use of Either Hand, Independently, Wrist Movement (twisting or rotating) Describe any of the conditions selected

Keyboarding, pushing/pulling carts, removing and returning books to shelves, checking out materials

Sensory Requirements

Please check the appropriate response that describe the sensory requirements for this position. Hearing, Near Vision, Speaking, Vision (With and without corrective lenses)

Working Conditions & Exposures

Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day. Changes of Temperature, Exposure to Dust, Exposure to Noise, Walking/Standing on wood, metal or concrete, Work in narrow aisles/passageways, Work Overhead Please describe, in more detail, any of the conditions checked above

Briggs Library temperature control is uneven and varies day to day. There is dust on the shelving. During construction projects there is moderate to loud noise. The flooring in much of the building is thin carpet on concrete and there is also some tile. Library shelving aisles are at 36 inches wide. Shelves run from the floor to overhead.

Working Environment

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed. Classroom Environment, Office Environment, Other Environment (Please explain below) If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided.

Library environment.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Where did you hear about this position?

• SDBOR Employment Site

• South Dakota Department of Labor

• Employee Referral

• Department Announcement / Inside State

• Handshake

• Job Board (Indeed, Monster, ZipRecruiter)

• Please specify

• Industry Conference

• Search Engine

• Please specify

• Employment Agency

• Please specify

• Newspaper

• Please specify

• HigherEdJobs.com

• Chronicle of Higher Education

• Social Media (Facebook, Instagram, LinkedIn)

• Please specify

• Radio

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• APLU
• List Servs

• Please specify

• Alumni

• Other

• Please specify

Documents Needed to Apply

Required Documents

• Resume

• Cover Letter

• Reference List

Optional Documents