Access Representative Per Diem

Access Representative Per Diem

Emerg Dept Registration

The Access Representative Per Diem will:

• Fulfill patient registration requirements of Admission, Outpatient, and Emergency Department including accurate collection and recording or required information.

• Obtain the legal signatures for consent for medical treatment in accordance with established Department and Hospital policy.

• Collect payment in full inclusive of co-payment and deposits.

• Conduct a confidential, professional interview with the patient or legal next of kin inclusive of an introduction, assessment of the patient/family member's emotional state.

• Provide concerned, informative, supportive dialogue.

• Ensure the patient understands of Hospital policies delineated on their rights Information is disseminated depending on patient needs.

• Arrange transportation for patients from the emergency department to the patient's home or facility from which they arrived.

• Coordinate transfers from the emergency department to outside facilities, if needed.

• Assist the medical practitioner with the completion of laboratory callbacks by contacting patients and calling in the order of prescriptions to the patient's desired pharmacy.

• Collect positive results of discharged patients and accurately logs each attempted call made to contact the patient including up to the use of mailing certified letters.

• File, fax, and archive completed callbacks for medical records.

• Transcribe physician orders and accurately 15% enter appropriate order and/or test into the clinical information system and demonstrate proficiency with downtime procedures.

• Answer telephones, direct calls appropriately following department guidelines.

• Maintain accurate, legible departmental logs. Keep unit desk supplies stocked.

• Complete paperwork from assigned shift and in unusual circumstances, as well as from previous shift. Inform next shift of incomplete assignments, pending communications and other pertinent/critical information.

• Attend and participate in all mandatory staff meetings, in-service education programs, seminars and on-the-job training programs as required.

• Participate in department performance improvement projects and hospital initiatives.

Requirements:

• Ability to accurately type 25 words per minute.

• Strong computer key

• boarding skills and experience with computer-based systems, including MS Office.

• Ability to quickly learn in-house patient record system.

• Strong customer service and teamwork skills.

• Flexible and willing to work independently.

• Able to work weekends and holidays.

• Bilingual (Spanish/English) preferred.

Grade 112