ALL CANDIDATES MUST BE EITHER A US CITIZEN OR HOLD A PERMANENT RESIDENT CARD AS WELL AS BE A DIRECT W-2 EMPLOYEE TO OUR VENDORS.
The position is within the Information Security Identity and Access Management (IAM) team. This position will be responsible for user provisioning of application & infrastructure access, and working knowledge of platform provisioning (groups/roles/accounts/permissions), this includes understanding of platform or application meta-data, or fine grained entitlement details.
Individual will need to familiarize themselves with Information Security Policies, Standards, and Controls and offer guidance as needed to ensure personnel are complying. They need to identify risks and work out possible solutions with the customer and inform management as necessary, while handling tasks assigned to them with little or no supervision. They are expected to identify task inefficiencies and provide ideas for solutions, including the ability to assist with the automation of manual and semi-manual processes via development and scripting.
Strong understanding of Identity and Access Management (IAM) concepts
Provisioning access to applications and infrastructure platforms within our SLA.
Handling of miscellaneous support requests.
24/7 on call support.
Handle deployment related activities which is often after hours and/or weekends.
Incorporating process changes and updates into the Standard Operation Procedures.
Troubleshoot application/platform access issues and escalate to Tier 3 Support as necessary.
Training other staff on provisioning and daily tasks.
The gathering of requirements and testing for new application integration into Identity Management Solution.
2-3 years of experience with business application or infrastructure support on the following platforms: Windows, UNIX (Solaris, Linux, AIX), Web Technologies (WebLogic, Web Methods, Apache, Tomcat, MQ, IIS, etc).
2-3 years of collective experience with databases (Sybase, DB2, SQL Server, Oracle) and security (firewall, AD, TAM, LDAP, certificate).
Experience providing direct support to IT business application and related infrastructure teams in a complex multi-platform operating environment
2-3 years of Technical experience
Bachelor's degree in Engineering, Computer Science, Information Technology, related field or equivalent work experience.
Experience working in a fast paced team environment and managing priorities with minimal supervision
Strong organizational skills and the ability to multitask; can set priorities and follow a timeline
Excellent written and oral communications
Proficiency with Microsoft Excel skills, with strong excel analytical experience.
Strong familiarity / experience with MS Office tools, Visio and SharePoint
Strong interpersonal and communication skills, up to and including executive
Experience using analytical and problem solving skills
Experience negotiating effectively and facilitating conflict resolution
IAM, MS Office tools, Visio and SharePoint
1 year +