Access & Navigation Specialist - Limited Tenure - .5 FTE - Barron

Mayo Clinic Barron , WI 54812

Posted 6 days ago

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City

Barron

State

Wisconsin

Telecommute

Department

Volunteer Services

Why Mayo Clinic

When you're a part of Mayo Clinic, diversity is about opening up to unconventional ideas that create better outcomes, while recognizing colleagues' unique contributions. Become part of the legacy that embraces these differences and enables us to provide the best care to patients from all over the world.

Position description

This role represents Mayo Clinic as one of the first contact points a patient or visitor will complete upon arriving to campus and is a critical team member in facilitating patient visits. The Navigator provides excellent customer service while establishing and maintain a pleasant and helpful relationship for patients, visitors, and other Mayo Clinic personnel.

In addition to providing overall presence, the Navigator may greet patients and visitors and assist in navigation, verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, and enforce entrance utilization and related policies (ex: masking, badging). The Navigator primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include communicating effectively with patients, visitors and Mayo Clinic colleagues and de-escalating conflict or stressful situations. This role may have view only access to the electronic medical record to support verifying information.

Qualifications

A high school diploma or equivalent is required. One year of customer service experience required.

Requires effective communication, strong problem solving and conflict management skills. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holidays and weekends with rotating days off.

Additional qualifications

Previous hospital or clinical experience is preferred. Previous customer facing roles preferred.

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.24 per hour.

Benefits eligible

Yes

Schedule

Part Time

Hours / Pay period

Schedule details

This is a limited tenure position, with an anticipated end date of Dec. 30, 2021. End date subject to change.

Various day shifts between 7:00 a.m. to 7:00 p.m.

May be asked to float to other Mayo Clinic sites in Northwest Wisconsin

Weekend schedule

Alternating weekends/holidays.

Site description

Barron, population 3,300 and neighboring Rice Lake, population 8,300 have everything from pristine lakes, nature trails and nature preserves to modern shopping with everything you might need. But best of all-and for those seeking peace and quiet-a great place to go to just relax.

Recreational activities of our Northland area are numerous: fishing, swimming, hiking, hunting, premier golf courses, snowmobiling, skiing, hockey, curling, bowling, roller skating and stock car racing, along with social and cultural events. Barron and Rice Lake offer the best of small town living with big city accessibility being located 55 miles north of Eau Claire, WI, and 100 miles northeast of the Twin Cities of Minneapolis and St. Paul, MN.

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