Access Coordinator II

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Closing Date:

07/27/2024

Type of Position:

Clinical Staff

• Medical Ancillary Support

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family

• Holiday, Vacation and Sick Leave

• Education discount for staff and dependents (undergraduate only)

• Retirement: Up to 10% matched contribution from UAMS

• Basic Life Insurance up to $50,000

• Career Training and Educational Opportunities

• Merchant Discounts

• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | OPHSL JEI Access AS NC

Department's Website:

Summary of Job Duties:

The Access Coordinator II plays a vital role in maintaining the security and integrity of an organization's facilities and resources by managing access requests and enforcing access control policies. Through effective communication, attention to detail, and adherence to procedures, they contribute to a safe and secure environment for employees and visitors.

Qualifications:

Minimum Qualifications:

• High School, GED or formal educational equivalent

• 2 years customer service or healthcare experience.

• Ability to follow oral instruction, read, and write.

• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills.

Preferred Qualifications:

• Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire. Registration experience is preferred.

• Physical Requirements

Additional Information:

Responsibilities:

• Circle of Excellence-We Create Comfort, Hope and Healing for our Patients and Families. The Circle of Excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of UAMS and the Clinical Programs Division. The service standards are: Safety 20%, Respect 20%, Excellence 20%, Image 20%, and Efficiency 20%. The behavior standards consist of: our environment, attitude, ethics, communication, teamwork, appearance, and quality. These are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization. A full description of COE can be found at http://intranet.uams.edu/coe/standards.asp (click here for review)

• Customer Service

• Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

• Office Duties/Supply

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration as needed, inputs and/or updates accurate patient information. Process walk-ins, create new patient charts, access systems for orders as appropriate. Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed. Inventory, order, and stock supplies; clean and maintain equipment. Pick-up and deliver mail to mailroom, ensure the waiting room is clean, stocked with educational information and coffee.

• Check-Out & Scheduling Procedures-Perform ABN completion, schedule surgeries and/or tests. Issues school/work excuses, send out no show letters, take patient photos. Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested.

• Medical Reports --This position may maintain initial plan of care (signatures, etc.), and is responsible for recording daily and monthly statistics and communication of any medical records issues.

• POS Collections

• Collects and posts payments and issues receipts. Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch dollars and must complete deposit agreement.

• Professional Development- Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment. Maintains required job skill competencies and completes skill assessment annually. Completes and maintains documentation of continuing education hours annually.

• Other duties may be assigned to this position.

Salary Information:

31,740.80

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Feeling, Hearing

Frequent Physical Activity:

Sitting, Standing, Talking, Walking

Occasional Physical Activity:

Crouching, Lifting, Pulling, Pushing

Benefits Eligible:

Yes