ACCESS ASSOCIATE -- Optional / PRN shift; Evening / Night shift 1
Job Requisition Number: 178708
Attention current TriHealth employees:
Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.
ACCESS ASSOCIATE: Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients.
Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).
EDUCATION: High School Degree or GED
EXPERIENCE: 1-2 years Customer Service
SPECIALIZED KNOWLEDGE: Experience in fast paced, customer driven environment; Ability to operate multiple computer applications; Excellent verbal and written skills; Typing speed of 35 w.p.m. Medical terminology required within first year of employment if not already taken.
DEPARTMENT SPECIFIC: Strongly prefer evening and/or night availability.
Job Title: ACCESS ASSOCIATE -- Optional / PRN shift; Evening / Night shift 1
Department Name: NRTH ADMITTING/REGISTRATION
Location: Bethesda North Hospital
Employment Status: Optional Position
Shift: Shift Varies
Weekend Commitment: Yes
Holiday Commitment: Yes
On-Call Commitment: No
Nearest Major Market: Cincinnati
Job Segment: Medical, Night, Healthcare, Operations