Academic & Technology Support Professional

University Of Colorado Aurora , CO 80041

Posted 2 months ago

University of Colorado - Anschutz Medical Campus

Office of Information Technology

Academic & Technology Support Professional

Position #706501 Requisition#18419

  • Applications are accepted electronically ONLY at www.cu.edu/cu-careers


Who We Are:

The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002.

A national leader in health care and life sciences, CU Anschutz is the only comprehensive academic health sciences center in Colorado and the largest in the Rocky Mountain region. Located in Aurora, Colo., it is one of the newest education, research and patient care facilities in the world. With six schools and colleges, CU Anschutz trains the health sciences workforce of the future by blending education, research and clinical care all in one place. This strategic collaboration among diverse health care fields allows knowledge to travel directly from the research bench to the patient's bedside. Read CU Anschutz Quick Facts here.

The Office of Information Technology has an opening for a full-time University Staff (unclassified) Academic and Technology Support Professional position.

Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals.

Job Summary:

The Academic and Technology Support Professional is a member of the Technology Support Services Division within the Office of Information Technology (OIT) for the University of Colorado Denver and Anschutz Medical Campuses. The Academic and Technology Support Professional responsibilities include provision of centralized technical and logistical support of the three-part mission and the strategic goals of the Office of Information Technology.

The Office of Information Technology works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology.

Through our six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE), we make a difference. Click here to find out more about OIT's Culture.

Examples of Work Performed:

  • Assist faculty, staff and students in the utilization of the classroom computers and electronic media, and support the educational program through the use of these technologies.

  • Responsible for the installation, configuration, support and upgrades of the computers, peripherals and software used in the classrooms and conference spaces across both campuses, as well as the integration of hardware and software with other AV equipment.

  • Provide support and training for faculty, staff and students in the operation of classroom computing technologies.

  • Provide backup support for other departmental IT and AV support functions, such as server administration, test processing, and conference setup as needed.

  • Provide consultation and technical support for the educational applications of computer and video resources, lecture capture, and electronic media for academic, research, clinical and community programs, with priority emphasis given to degree granting programs of the schools.

This position requires some occasional weekend and evening assignments as well as availability during off-hours for participation in both scheduled and unscheduled activities.

Salary and Benefits:

The salary range for this position has been established at $52,000 - $57,000 and is commensurate with skills and experience.

The University of Colorado offers a full benefits package. Information on University benefits programs, including eligibility, is located at https://www.cu.edu/employee-services.

Minimum Requirements

  • One or more years of experience supporting MAC, PC and/or thin client hardware and software in an enterprise environment, including Microsoft Windows and Office suite.

  • One or more years of progressive experience in information classroom technology

  • BS degree in Computer Science, Information Technology or relevant field.

SUBSTITUTION:

Four (4) years of experience supporting MAC, PC and/or thin client hardware and software in an enterprise environment including MS Windows and Office Suite experience may substitute for the required bachelor's degree on a year-for-year basis, but not for the specific required experience.

Preferred Qualifications

  • A minimum of two years' experience working in higher education

  • Prefer candidates to have their Microsoft MCP, A , Security certification from CompTIA.

Knowledge, Skills, and Abilities

  • Must be self-motivated, self- managed, and able to adjust priorities while maintaining productivity and responding to support requests.

  • Proven work experience and knowledge support computer and thin clients hardware and software, and classroom technologies integration. Hands on experience with computers and remote control software, ability to analyze the problem in a natural progression

  • Knowledge and proficiency in support Microsoft Windows and Office Suite.

  • Solid technical background with an ability to give instructions to a non-technical audience

  • Customer-service oriented with a can-do, problem-solving attitude

  • Excellent written and verbal communications skills, comfortable with face-to-face customer service

  • Comfortable working independently with both minimal and specific direction as well as working as part of a team

Conditions of Employment:

Must be willing and able to travel between campuses (Denver Campus and Anschutz Medical Campus)

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.


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Academic & Technology Support Professional

University Of Colorado