Academic Technology Specialist I

Emory University Atlanta , GA 30301

Posted 2 months ago

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description

JOB DESCRIPTION:

  • Maintains technologies that support the teaching and learning mission of the University.

  • Deploys technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff, and selected guests.

  • Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services.

  • Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats.

  • Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions.

  • Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support.

  • Maintains any required auxiliary equipment pools to supplement and/or replace deployed equipment and technologies.

  • Performs testing, inspection, and monitoring to assure established expectations are met.

  • Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events.

  • Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction.

  • Performs related responsibilities as required.

ADDITIONAL JOB DETAILS:

  • Works with students in a computer lab.

  • Assists with equipment installation in data centers, and works with tools and hardware.

MINIMUM QUALIFICATIONS:

  • A bachelor's degree OR an equivalent combination of education, training, and experience.

  • Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.

PREFERRED QUALIFICATIONS:

  • A bachelor's degree in a technical field or at least four years of experience working with technology in an academic environment.

  • Experience with JAMF and MacOS.

  • Experience with Linux and Windows.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

#LI-EMORY002

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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Academic Technology Specialist I

Emory University