Academic Success Technology Graduate Student Hourly

Job Description

50% System and Support Management

• Data entry into the EAB Student Success technology platform that connects service providers to their case load of assigned students.

• Management of the Jayhawk GPS email inbox, responding to and escalating inquiries appropriately.

• Developing and updating training materials and videos for Jayhawk GPS functionalities for both student and staff user audiences.

• Assisting with new technology onboarding and development projects.

• Research current market trends which impact higher education and student development techniques and practices.

40% Supervision and Program Management

• Assist with Student Navigator daily support and oversight.

• Training and resource management for program.

10 % Program Improvement

• Participate in brainstorming activities with the Strategic Initiatives team related to projects or initiatives.

• Participate in monthly Strategic Initiatives staff meetings, Academic Success All-Staff meetings and professional development, and reoccurring one-on-one meetings with the Director and/or supervisor.

• Other duties as assigned by the AVP, Director, Supervisor, or Strategic Initiatives staff.

Required Qualifications

• Strong attention to detail as evidenced through previous experience and application materials.

• Commitment to high quality customer service as evidenced by application materials.

• Experience managing multiple, complex projects simultaneously.

• Enrolled as a KU graduate student in good standing for no less than 6 credit hours for the semester.

• During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1) have been enrolled in no less than 6 hours in the past spring semester or 2) be pre-enrolled in upcoming fall semester in no less than 6 hours or 3) be enrolled in summer session or 4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students.

Preferred Qualifications

• Strong interpersonal and written communication skills as evidenced in application materials and interview.

• Experience with applied motivational strategies in an academic setting.

• Experience working with diverse individuals or groups in a support capacity.

• Demonstrated ability to learn new technology systems.

• Experience working in an environment that values attention to detail.