Academic Success Student Navigator

Job Description

• 70% Student Support Through Outreach

• The Academic Success Student Navigator plays a critical role in student success by assisting students in the areas of student academic case management through KU's early alert system, student outreach and appointment scheduling, peer-level academic connection and guidance with fundamental student skills, individual student engagement focused on overcoming personal and academic barriers, student referral to success resources, and data entry. This position is expected to learn and refer students to the breadth of support systems available at KU. This position is expected to be highly engaged in the academic success technology platform where students will document student outreach, send texts, emails, and phone calls to students directly, close student cases as appropriate for tracking.

• Training and professional development opportunities

• 20% Team Engagement and Community Building

• Weekly staff meetings and different engagement opportunities

• Continued learning through engagement with representatives from across campus regarding student support services, resources, policies, etc.

• 10% Program Improvement

• Provide program feedback for continuous improvement

• Assist with updating program materials as requested

• Other duties as assigned by AVP, Director, Supervisor, etc.

Required Qualifications

• Ability to work a minimum of 6 hours per week.

• Working knowledge of Microsoft Office Suite as demonstrated in the application materials.

• Commitment to high quality customer service as evidenced by application materials.

• Maintain at or above a 2.50 GPA

• During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1) have been enrolled in no less than 6 hours in the past spring semester or 2) be pre-enrolled in upcoming fall semester in no less than 6 hours or 3) be enrolled in summer session or 4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students.

Preferred Qualifications

• Eligible for Federal Work Study through KU Financial Aid

• Experience with applied motivational strategies in an academic setting.

• Demonstrated ability to learn new technology systems.

• Experience multitasking / executing multiple projects simultaneously.